Experienced Program/Project Manager and Executive Administrator

DAWN HYATT

Project Manager Operations Remote Professional

****@*****.*** 512-***-**** LinkedIn: linkedin.com/in/dmhyatt Bastrop, TX PROFESSIONAL SUMMARY

Assistant Project Manager & Project Coordinator with experience supporting complex, multi-stakeholder projects, maintaining documentation, coordinating cross-functional teams, and managing schedules, budgets, and project controls. Strong background in compliance, safety documentation, workflow management, and structured operational environments. Skilled in MS Office (Excel), Google Workspace, ClickUp, Jira, and regulated project processes.

CORE COMPETENCIES

• Project Controls

• Schedule Management

• Documentation Management

• Procurement Support

• Cost Tracking & Forecasting

• Stakeholder Communication

• Issue & Action Item Tracking

• Contractor Coordination

• Budget Tracking

• Cross-Functional Coordination

• Remote & Distributed Team Management

• Regulatory & Safety Compliance

• Process Improvement & Change Management

• Workflow Optimization

• Process Improvement

• MS Excel • ClickUp • Jira • Google Workspace

PROFESSIONAL EXPERIENCE

Executive Secretary & Spokeswoman / Program Manager 1998 – Present Bfree Austin, TX

• Directed end-to-end project management for 15 concurrent programs serving the founder, stakeholders, coordinating teams and partners.

• Built and managed project charters, timelines, risk registers, and communication plans.

• Led cross-functional multi-national teams using async project tools.

• Streamlined workflows, knowledge base, ticketing to decrease response time and increase accuracy.

• Lead the organization to found a publishing company, implement two imprints, and within their category several best-selling titles. Lead the team to begin eBook publication, print-on-demand kiosk inclusion to increase sales, as well as soft and hard cover books. Negotiated global distribution. Presenter & Consultant 2024 – 2026

OnYourMark Education Startup (Remote)

• Wore multiple hats in an early-stage startup/education environment, managing simultaneous workstreams across product, operations, and community outreach.

• Excellent stakeholder communication and engagement impacting 50 students, 100s of tutors, and teachers.

• Implemented use of Google Workspace, AI tools, AirTable, BambooHR, NearPod, Schedule & Calendar tracking, event planning, bi-weekly reporting and KPI metrics to improve productivity.

• Consistently increased student literacy metrics, team collaboration, developed AI tools for teammates. Founder / Self-Employed 2000 – 2007

Verbatim Medical Transcription College Station, TX (Remote)

• Led growth from 1 transcriptionist supporting 1 clinic, to a multi-national business supporting multiple clinics and hospital systems while contracting with global remote workforce, training, supervising work flow.

• Instituted training and onboarding workflows, documentation management, tracking deliverables and quality control while cutting costs and negotiating new contracts.

• Championed remote-first workflows and digital communication protocols adopted organization-wide. Executive Secretary / Records Division 1999-2000

Salt Lake County Sheriff’s Office Salt Lake City, UT

• Supported senior leadership in planning and executing a new records management system involving multiple agencies, stakeholders, and interdepartmental meetings and training.

• Managing legal regulations, interdepartmental policies and procedure records, schedules, confidential department employee health records, budgets & proposals, and vendor relationships, as well as expungement of records at the behest of the Governor.

• Coordinated logistics meetings, planning, minutes, approval of minutes, stakeholder buy in and approval.

• Tracked project KPIs and produced monthly/quarterly reports for state agency funders; ensured all deliverables met contractual milestones.

• Served as the primary point of contact for partner agencies and community stakeholders, resolving issues proactively and maintaining strong relationships.

Program Assistant / UW-Madison Hospitals and Clinics-Food Science Dept-CDR 1994-1998 State of Wisconsin Madison, WI

• Coordinated logistics in event planning, print publications, records management, and documentation.

• Tracked project KPIs and produced monthly/quarterly reports for state agency funders; ensured all deliverables met contractual milestones.

• Served as the primary point of contact for the public, inter-departmental communications, event planning with industry and grant providing stakeholders.

• Planned and coordinated industry events from initiation, to implementation, and publishing event proceedings, and closure followup surveys.

Special Projects / Coordination of Benefits, Medical Claims Review 1992-1994 Medicare Part B (Wisconsin Physician Service) Madison, WI

• Supported senior leadership in planning and executing 3 projects including identifying-then collecting overpayments, OCR training for electronic claims processing roll out, fraud & abuse reporting.

• Trained in Medical Terminology, Rules and Regulations of Health Care Finance Administration, HIPPA compliance.

• Tracked project KPIs ensured all deliverables met and exceeded expectations.

• Served as the primary point of contact for beneficiaries, physicians, insurance companies, employers, resolving issues proactively and maintaining strong relationships. Office Manager / Branch Manager 1990-1992

Best Construction Oshkosh, WI

• Supported the owner, James Silberman, from the Milwaukee HQ launching the Oshkosh branch office.

• Orchestrated the growth of the Oshkosh office from not existing, to an award-winning office of 20 telemarketers, 10 sales staff, and a crew of installers. Monthly revenue grew from $0/mo to $65,000-1-million from our office. Vendors awarded our branch office as the best seller two consecutive years.

• Managed onboarding, training, schedules, payroll, contracts, vendor & banking relationships.

• Tracked project KPIs and produced weekly/monthly/quarterly reports. EDUCATION & CERTIFICATION

Google Project Management Certificate (In Progress)Expected: [2026] Coursera / Google Covers Agile, Scrum, risk management, stakeholder communication, and project planning tools B.A. International Studies minor Business B.S. Political Science minor History[1990] University of Wisconsin-Oshkosh, Oshkosh, WI

TECHNOLOGY & TOOLS

Project Management: Asana, Trello, Monday.com, MS Project, ClickUp Collaboration: Slack, Zoom, Google Workspace, Microsoft 365 Data & Reporting: Excel, Google Sheets, Tableau (basic) CRM/Grant: Salesforce, Submittable Remote Work: Expert-level distributed team tools since 2000

Contact this candidate