Retail Store Manager with Customer Service Leadership

Janice Hicks

Gas Station Manager

Killeen, TX +1-254-***-**** *************@*****.***

Professional Summary

Experienced retail and convenience store manager with over 10 years of leadership experience in high-volume store operations. Skilled in staff scheduling, hiring, training, inventory control, sales performance, customer service, and daily store compliance. Background includes managing convenience and fuel retail locations, leading teams, and maintaining safe, efficient operations.

Work Experience

Assistant Manager

AutoZone Killeen, TX

March 2022 to June 2023

• Supported store operations by managing schedules, training staff, and handling customer issues.

• Conducted interviews and helped select qualified candidates for open positions.

• Monitored daily transactions and sales activity to support store performance goals.

• Executed merchandising plans, audits, and inventory tasks to maintain store readiness. Manager

CEFCO Convenience Stores Temple, TX

June 2018 to April 2020

• Managed daily convenience store operations, including staffing, scheduling, and customer service.

• Interviewed, hired, and trained employees to improve team performance and store coverage.

• Monitored sales activity and supported daily goals through strong floor leadership.

• Completed planograms, inventory counts, and product recall tasks to maintain store standards.

• Helped open new store locations and supported smooth operational setup. Manager

Speedway LLC New Castle, DE

August 2016 to March 2018

• Directed daily store operations with focus on customer service, staffing, and sales support.

• Built work schedules and coached team members to improve productivity and shift performance.

• Conducted interviews and trained employees on store procedures and service expectations.

• Managed planograms, inventory counts, and product recall processes to support compliance.

• Maintained efficient store operations in a fast-paced convenience retail environment. Manager

SHOE SHOW INC Dover, DE

2012 to 2016

• Managed daily retail operations at million-dollar store locations with focus on sales and service.

• Scheduled, trained, and coached employees to maintain strong team performance.

• Interviewed and hired staff to support business needs and store growth.

• Oversaw inventory counts, merchandising standards, and store presentation across operations. Store Manager

Goodwill Killeen, TX

November 2024

• Earned promotion from assistant manager to store manager through strong leadership and operations support.

• Oversaw daily store operations, team supervision, and customer service in a high-traffic retail setting.

• Supported staffing needs by coaching employees and maintaining smooth shift coverage.

• Helped maintain organized store conditions and consistent service standards across operations. Education

Diploma

Robinson High School

Skills

Convenience store operations Store management Staff scheduling Hiring and training Inventory control Customer service Sales management Planograms Shift supervision Compliance

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