Quality Metrics & Analytics Reporting Leader

DAVID B. LEROY

*.*.*****@*******.*** 918-***-**** Bartlesville, Okla 74006

Results-driven Quality Metrics Reporting Professional with proven experience in managing and supporting cross functional Onshore and Offshore Teams at United HealthCare. Successfully transformed reporting, and analytical processes, Data Infrastructure and Storage utilizing SQL, Tableau, Power BI, Azure, and Python to improve efficiency and accuracy of data mining, analytics, and reporting for internal and external partners. Proven track record in fostering strategic collaboration and team development, empowering individuals to take ownership of their roles while driving advancements in data analytics driven Customer Experience Success. Committed to continuous improvement and delivering high standards of performance across all initiatives. Business and Development Strategist with proven success of innovate thinking and partnering with all diversity to exceed goals to ensure team, organizational and individual success.

Profile

Quality Metrics & Insights Director, 17.6 years,

Scrum Agile Product Owner, 2 years

BPMO Call Center Operations & Regional Performance Director, 2.5 years

Learning & Development Regional Instructor Call Center Financials Education, 1 year

College Student for Business and Business Finances

Operations and Quality Operations within Customer Service and Success, Provider Enablement, Billing & Claims for both Individual and Government Ops Healthcare, Business Process and Outsourcing in Telecom, ISP, Computer & Tech Development

Skills

Microsoft Office Suite

Visual Basic

Microsoft Visio

SQL

Tableau

Power BI

Azzure SharePoint

Power Form

Power Automate

Microsoft Fabric

Azure

SharePoint

Strategic Leadership

Collaborative Organizational Leadership

Work Experience

United HealthCare:

Quality Metrics & Insights Reporting, Analytics, and Data

Agile Product Owner

03/2021 - 11/2024

Quality Metrics & Insights

Consumer Provider Services Reporting & Analytics Manager

10/2019 – 03/2021

Quality Reporting & Analytics Manager

Medicare and Retirement & Community and State

02/2011 -10/2019

Medicare and Retirement & PDP Quality Associate Director

03/2008 – 02/2011

Medicare and Retirement Quality Manager

11/2007 -03/2008

Support efforts to modernize sampling and reporting responsibilities of team by converting manual processes into SQL and Tableau/Power BI through partnership with internal IT team, including gathering technological requirements, completion of testing, and communication plans with end users

Develop short- and mid-term strategies to improve reporting and analytic capabilities for business partners based on goals established by Leadership

Build and maintain relationships with internal and external business partners for communication of pain points, understanding business requirements across numerous lines of business and functions, and developing and communicating solutions to implement new technologies

Manage and develop a team of up to 9 individuals to identify and implement activities for improving reporting outcomes and capabilities, improve existing processes and inventory management to gain capacity, and guiding the individuals to develop skills to meet future-state business needs

Standardized sampling and reporting processes and outputs across three lines of business, each with unique needs based on different compliance and operational requirements

Developed and implemented strategies to reduce capacity constraints through elimination of manual steps, application of technology, and management of reporting inventory while maintaining focus on meeting and exceeding business partner needs and requirements

Collaborated with various levels of leadership of internal and external partners to understand data and business needs, worked with team to brainstorm, develop, implement, and communicate solutions

Gathered requirements, developed, implemented, and maintained single Quality review tool for Quality team to gather and standardize results from reviews for three lines of business

Collaborated with internal and external partners to support various operational and quality initiatives using data and analyses to provide more insight and capture program successes

Developed, supported, and implemented new quality programs focused on expanding reporting and analysis capabilities through changes in program design and modifications to data acquisition process

Quality Metrics and KPI Designing and Implementations

Compliance and Quality Alignment for internal and external Audits

Quality Program Designing Implementation

Coaching, Developing, and Recognizing of Talent within team or to bring into team to continue to build success within organization to realize Company Goals and Initiatives

Education

RSU OU Board of Regence

Associates of Business in General Business

05/1999

References

Available upon request

Accomplishments

- UHC Innovation Award

- Living the Mission Award

- Highest Gross Margins and best overall Performance metrics leader for North America 2004, 2005

- Who's Who of Operations and Management for the Quarter 5 times with three consecutive

Activities and Honors

Most Willing to lend a hand, Charity Events and Community involvement, Worst Golfer/ Best Smile Award, Reserve Deputy

Certifications

Agile Product Owner Certification

Scrum Master Certification

Six Sigma

Big Data Certification

Power Bi intermediate Certification

Many Microsoft Product Certifications

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