Operations & Program Management Leader
Resume:
Stacy Flynn
Bloomington, IN
************@*****.***
PROFESSIONAL SUMMARY
Dynamic operations and program management professional with 6+ years of leadership experience overseeing organizational growth, budgeting, strategic planning, staff supervision, and stakeholder engagement. Proven success securing more than $323,000 in competitive funding while developing systems that improved operational efficiency and participant outcomes. Strong background in customer relations, administrative operations, data management, financial forecasting, and cross-functional communication. Recognized for adaptability, problem-solving, and the ability to manage high-pressure environments with professionalism and efficiency.
CORE SKILLS
Operations & Office Management
Budgeting & Financial Forecasting
Data Entry & Reporting Systems
Microsoft Excel, Word & PowerPoint
Customer Relationship Management
Administrative Support
Staff Leadership & Training
Grant Writing & Compliance Reporting
Process Improvement & Workflow Development
Public Speaking & Presentation Delivery
Community & Stakeholder Relations
Documentation & Records Management
Strategic Planning & Program Development
Contract & Vendor Coordination
Typing Speed: 93 WPM
PROFESSIONAL EXPERIENCE
Executive Director
New Leaf – New Life, Inc. Bloomington, IN
2024 – 2025
- Directed daily organizational operations, including staff supervision, budgeting, program oversight, and strategic planning.
- Secured over $323,000 in competitive grant funding between 2024–2025 to support staffing expansion and program sustainability.
- Developed and maintained data tracking systems, spreadsheets, and reporting procedures to improve organizational efficiency and compliance.
- Prepared financial projections, managed operational budgets, and monitored funding allocations.
- Wrote, presented, and managed grant proposals and reporting requirements across multiple funding sources.
- Delivered presentations and trainings for community organizations, university programs, and stakeholder groups.
- Oversaw administrative workflows, internal documentation, scheduling coordination, and external partnerships.
- Built collaborative relationships with government agencies, nonprofit organizations, and community leaders. Assistant Director
New Leaf – New Life, Inc. Bloomington, IN
2020 – 2024
- Assisted with oversight of organizational operations, staffing support, and program coordination.
- Managed participant data tracking, reporting systems, scheduling, and operational documentation.
- Supported grant preparation, reporting compliance, and funding coordination efforts.
- Helped implement workflow improvements and administrative systems that increased efficiency and service delivery.
- Coordinated communication between staff, volunteers, correctional facilities, and community partners.
- Facilitated trainings, presentations, and community outreach initiatives. Volunteer Coordinator
New Leaf – New Life, Inc. Bloomington, IN
February 2019 – 2020
- Recruited, trained, and coordinated volunteers for reentry support programming and community initiatives.
- Organized volunteer scheduling, onboarding documentation, and communication processes.
- Assisted with participant support services, community outreach, and program logistics.
- Helped maintain records, data entry systems, and operational organization within the program. Case Manager
Courage to Change Sober Living Bloomington, IN
2019 – 2024
- Coordinated intake processes, application reviews, scheduling, transportation arrangements, and participant communications.
- Maintained accurate records and documentation while ensuring compliance with recovery housing standards and judicial requirements.
- Communicated regularly with probation departments, parole offices, and community partners regarding participant progress and placement coordination.
- Assisted in improving operational procedures, billing processes, and financial tracking systems.
- Advocated for participants during hearings and case coordination meetings. Customer Service & Delivery Associate
Baked! Bloomington, IN
2018 – 2020
- Provided customer service in a high-volume, fast-paced environment.
- Managed delivery coordination, order accuracy, and customer communications.
- Assisted with front-of-house operations and production support while maintaining service quality standards. Bakery & Deli Department Manager
Lucky’s Market Bloomington, IN
2018 – 2020
- Advanced into department management role overseeing scheduling, inventory management, product ordering, and daily operations.
- Coordinated holiday production planning and maintained department organization and workflow efficiency.
- Delivered customer service while supervising first-shift operational responsibilities. EDUCATION & PROFESSIONAL DEVELOPMENT
Microsoft Office Suite (Excel, Word, PowerPoint)
Trauma-Informed Care Facilitator Training – Indiana University Partnership Motivational Interviewing Training
ADDITIONAL STRENGTHS
- Exceptional written and verbal communication skills
- Strong multitasking and organizational abilities
- Experienced managing sensitive and confidential information
- Skilled in independently managing competing priorities and deadlines
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