Homeless Services Case Manager (PATH)

Xiomara Toribio

Bellflower, CA 562-***-**** Email: ********@*******.***

EDUCATION

Bachelor's of Human Service May 2016

University of Phoenix Gardena, California

May 2009

WORK EXPERIENCE

PATH (People Assisting the Homeless)

Case Manager Los Angeles, CA

January 2019 -Present

Conducting intake assessment and collaborating with client to develop individualized treatment plans that address short and long term goals

Providing on-going, mobile case management service and support including independent living skills, housing stabilization, money management, community integration, employment linkage, assistance with benefit establishment, and linkage to community providers for service as needed to attain treatment plan goals

Providing individual or group therapy to participate as needed

Maintaining documentation standards as set by the program contract and PATH policies

Manage 25 clients who are currently experiencing homeless and providing services.

Coordinate services or collaborate with the Department of Mental Health of Los Angeles Medical Social Worker Clinical Case Team and Medical Care Provider of each client

Salvation Army Bell Shelter

Activities Coordinator/Veteran Case Manager Bell, CA

August 2016-April 2018

Planned and implemented therapeutic group and individual activities in an organized, on-time and prepared manner, including community activities. Completed necessary program documentation.

Develop with each assigned client an individual service plan to establish and track client goals.

Meet with clients weekly to assess and support client progress. Assist clients in developing a personal budget. Find or arrange for supportive services such as legal services, substance abuse treatment, job training, counseling, or parenting classes to prevent more serious problems from developing.

Collect supplementary information needed to assist client, such as employment records, medical records, or school reports.

Conduct the VI-SPSDAT, and other comprehensive screenings and assessments with homeless individuals to develop a case plan.

Assist Veteran clients in filling out 1010EZ, obtaining DD214, and obtaining any paperwork necessary to expedite the process. Assist in completing public housing authority (PHA) Section 8 application and other benefit paperwork as needed. Assist client in obtaining birth certificates, Social security cards, and income if they don’t have any.

Work with clients in developing and implementing a next step housing plan. Coordinates with SSVF staff, VA Staff and any other service provider working to meet the needs of Veterans. Created/maintained atmosphere of safety, trust, acceptance, and dignity through use of verbal and non-verbal skills.

Los Angeles, CA

Booking Agent August 2008 – July 2015

Coordinated and scheduled appointments, events, and client bookings while maintaining accurate calendars.

Served as the primary point of contact for clients, responding to inquiries, and providing booking information.

Negotiated pricing, contracts, and service agreements with clients and vendors.

Managed reservation systems and maintained detailed customer records.

Resolved scheduling conflicts and customer concerns in a professional and timely manner.

Processed payments, invoices, and booking confirmations while ensuring accuracy.

Collaborated with internal teams to ensure seamless event and service delivery.

Increased booking efficiency by implementing organized scheduling and follow-up procedures.

Built and maintained strong client relationships, resulting in repeat business and customer satisfaction.

Matria Healthcare, Inc. El Segundo, CA

Data Entry Specialist August 2003 – June 2008

Entered, updated, and maintained patient, provider, and insurance information in company databases with a high level of accuracy.

Reviewed records for completeness and corrected discrepancies to ensure data integrity.

Processed confidential healthcare information in compliance with privacy and security standards.

Verified and organized medical documentation, referrals, and case management records.

Generated reports and tracked data for care management and administrative teams.

Collaborated with healthcare professionals and internal departments to resolve data-related issues.

Managed high-volume data entry tasks while meeting productivity and quality goals.

Maintained electronic and paper filing systems for efficient record retrieval.

Internship

The Salvation Army (family service) October 2015-Januray 2016

Gerinet HealthCare (hospice care) August 2014-Febbruary 2015

SUMMARY OF SKILLS

Customer Service

Event Coordination

Scheduling & Calendar Management

Time Management

Client Relationship Management

Bilingual English/Spanish

Problem Solving

Communication

Medical Record Processing

Data Entry & Database Management

HIPAA Compliance

Record Keeping

Knowledgeable in Microsoft Word, Excel, and PowerPoint

Knowledgeable with Google Documentation

Speak Spanish

Familiar with video conferencing via Zoom and Microsoft team

Knowledgeable HMIS (Homeless Management Information System)

Knowledgeable CHAMPS (Community Health Automated Medicaid Processing System)

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