Information Technology Support Specialist

IAN HUNTER

Washington, DC Metropolitan Area

240-***-****

************@*****.***

INFORMATION TECHNOLOGY SUPPORT SPECIALIST

Active Secret Security Clearance

Motivated Information Technology professional with over nine years of experience supporting customers, troubleshooting technical issues, maintaining secure systems and documentation, and working within fast-paced, technology-driven environments. Experienced using enterprise software, Microsoft 365, Windows operating systems, Active Directory, virtualization platforms, CRM systems, and ticketing solutions. Currently pursuing a Bachelor’s degree in Computer Science at Liberty University with a passion for IT Support, Systems Administration, and Cybersecurity. Recognized for quickly learning new technologies, resolving technical issues efficiently, and delivering exceptional customer service.

TECHNICAL SKILLS

Operating Systems

• Windows 10

• Windows 11

• macOS

Microsoft Technologies

• Microsoft 365

• Outlook

• Teams

• Word

• Excel

• PowerPoint

• SharePoint

• Active Directory

Identity & Administration

• Active Directory

• Group Policy

• User Account Administration

• Password Resets

• Access Management

Networking

• TCP/IP

• DNS

• DHCP

• VPN

• Network Troubleshooting

IT Support

• Hardware Installation

• Software Installation

• Desktop Support

• Technical Troubleshooting

• Remote Support

• Hardware Documentation

• End-User Support

Ticketing & Enterprise Systems

• ServiceNow

• Jira

• Salesforce CRM

• PeopleSoft

• Navy ERP

• Coupa

• TDIS-PD

• PRISM

• Workday

• Service Now

Virtualization

• VMware

• VirtualBox

Other Technologies

• PowerShell

• Command Prompt

• Adobe Acrobat

• DocuSign

PROFESSIONAL EXPERIENCE

Banker

Truist Bank Clinton, MD

February 2026 – Present

• Provide technical support to customers using digital banking platforms, mobile applications, and online account services.

• Troubleshoot login, authentication, and account access issues while maintaining security and compliance standards.

• Assist customers with password resets, digital enrollment, and online banking navigation.

• Review customer documentation for accuracy while maintaining strict confidentiality.

• Utilize multiple enterprise software applications simultaneously to resolve customer issues.

• Document customer interactions and technical issues with exceptional attention to detail.

• Collaborate with internal departments to resolve complex customer and system-related issues.

• Deliver outstanding customer support in a high-volume technology-driven environment. Engineering Technician

Cruz Associates Indian Head, MD

March 2024 – August 2025

• Managed computerized inventory databases supporting government logistics operations.

• Maintained accurate electronic records for inventory, shipments, and controlled materials.

• Performed high-volume data validation ensuring system accuracy and audit readiness.

• Investigated inventory discrepancies through detailed system analysis.

• Supported logistics software platforms and electronic tracking systems.

• Collaborated with multiple departments to improve workflow efficiency.

• Followed strict security procedures while supporting government operations. Passport Associate

CGI Federal Washington, DC

November 2023 – March 2024

• Supported passport processing operations utilizing multiple federal software applications.

• Worked daily within TDIS-PD, PRISM, CLASS, and SharePoint.

• Performed extensive quality assurance on electronic documentation.

• Troubleshot application processing issues and documentation discrepancies.

• Managed secure electronic records while maintaining federal compliance standards.

• Generated reports and maintained database accuracy.

• Delivered exceptional customer support while resolving applicant concerns.

• Maintained data integrity across multiple government systems. Sales Consultant

CarMax Brandywine, MD

May 2022 – September 2025

• Utilized Salesforce CRM and proprietary enterprise software to manage customer accounts.

• Assisted customers with online financing applications and electronic documentation.

• Verified customer documentation while maintaining database accuracy.

• Trained new associates on company software systems and digital workflows.

• Performed high-volume electronic record management.

• Collaborated with multiple departments to improve operational efficiency.

• Resolved documentation discrepancies through research and system verification. TECHNICAL PROJECTS

Windows Active Directory Home Lab

• Created Organizational Units (OUs)

• Managed Active Directory users and groups

• Reset passwords

• Assigned permissions

• Applied Group Policy Objects (GPOs)

Windows 11 Virtual Lab

• Installed Windows 11 in VMware

• Configured virtual networking

• Practiced operating system deployment

• Configured user accounts

• Performed Windows troubleshooting exercises

Networking Lab

• Configured DHCP

• Configured DNS

• Assigned static IP addresses

• Tested VPN connectivity

• Used PowerShell and Command Prompt for diagnostics EDUCATION

Liberty University

Bachelor of Science

Computer Science

Expected Graduation: December 2026

SECURITY CLEARANCE

Active Secret Security Clearance

CERTIFICATIONS

• CompTIA A+ (In Progress)

• CompTIA Security+ (Planned)

• Google IT Support Professional (In Progress)

Contact this candidate