Operations & Quality Assurance Leader

MICAELA PADILLA

Lake Elsinore, CA

Phone: 951-***-****

Email: ******.**@*****.***

PROFESSIONAL SUMMARY

Operations and quality-focused professional with 8+ years of experience across warehouse logistics, retail management, and inspection operations. Proven ability to train teams, improve workflows, maintain quality standards, and support efficient day-to-day operations. Recognized for strong leadership, attention to detail, problem-solving skills, and a people-first approach that drives consistent results in fast-paced environments.

CORE SKILLS

Operations & Leadership: Team Training & Development, Staff Scheduling & Onboarding, Customer Service & Relations, Cross-Functional Collaboration, Performance Monitoring Quality & Process Improvement: Quality Inspection & Compliance, Workflow Optimization, Inventory Accuracy, Error Reduction, Root Cause Problem Solving Systems & Technology: Microsoft Office Suite, Google Workspace, Inventory Management Software, POS Systems, Electronic Health Record (EHR) Basics Professional Strengths: Communication, Adaptability, Conflict Resolution, Organization, Time Management

PROFESSIONAL EXPERIENCE

Inspection Specialist Pasta Warehouse January 2026 – Present

• Perform daily quality and safety inspections to ensure compliance with company standards and regulatory requirements.

• Document inspection findings and work closely with warehouse personnel to resolve issues efficiently.

• Train employees on inspection procedures and quality control standards to improve consistency.

• Help reduce rework and product waste through proactive quality monitoring.

• Maintain a strong balance between operational speed and product quality. General Store Supervisor Retail Operations 2020 – 2025

• Managed daily operations for a team of 8–12 employees in a fast-paced retail environment.

• Developed staff schedules, training programs, and onboarding processes that improved retention and performance.

• Monitored inventory levels and operational costs to maintain budget goals while meeting customer demand.

• Resolved customer concerns and employee issues professionally, fostering a positive workplace culture.

• Ensured excellent customer service and operational efficiency across all shifts. Pack Lead / Warehouse Associate ShipBob 2018 – 2020

• Promoted from Picker to Pack Lead based on performance, reliability, and accuracy.

• Trained and mentored more than 10 new employees on picking, packing, and inventory procedures.

• Led daily pack station operations while maintaining inventory accuracy and shipment quality.

• Identified process improvements that reduced packing errors by approximately 15%.

• Supported productivity goals while maintaining high standards for safety and quality. EDUCATION

High School Diploma

ADDITIONAL QUALIFICATIONS

• Bilingual: English & Spanish

• Experience in warehouse operations, retail management, and quality inspection

• Strong leadership and team development skills

• Excellent problem-solving and communication abilities

• Dedicated to continuous improvement and operational excellence

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