General Manager Operations & Team Leadership

TURI J. JONES

■ 301-***-**** ■ **********@******.***

Professional Summary

Results-driven General Manager with over 10 years of experience overseeing multimillion-dollar operations, driving revenue growth, and developing high-performing teams. Skilled in strategic planning, financial oversight, and staff development. Proven success in optimizing processes, strengthening customer satisfaction, and delivering measurable business results. Adept at fostering positive team cultures and maintaining operational excellence in fast-paced environments.

Core Competencies

Leadership & Team Development Budget & P&L; Management Strategic Planning Payroll Administration Customer Service Excellence Community Engagement Vendor Relations Training & Onboarding Process Optimization Event Coordination

Professional Experience

General Manager Buffalo Wild Wings November 2010 – Present

• Manage operations with P&L; responsibility for over $3M in annual sales, driving year-over-year revenue growth of 12%.

• Lead and mentor a team of 55 employees, fostering collaboration, accountability, and high performance.

• Oversee budgeting, forecasting, and financial reporting to align with corporate objectives and maximize profitability.

• Streamlined inventory and purchasing, reducing shrinkage by 5% through improved controls and supplier management.

• Created team-building initiatives that enhanced employee engagement and improved customer experience metrics.

• Implemented recruitment, onboarding, and payroll processes ensuring full compliance and operational efficiency.

• Monitor and reconcile all cash and credit transactions to maintain accurate financial records. Athletic Director DMV-U Division One Youth Football March 2020 – Present

• Oversee youth athletic operations, supervising coaches, students, and volunteers to ensure program excellence.

• Manage a $100,000 budget for equipment, uniforms, and facility maintenance while securing sponsorships and funding.

• Lead community engagement efforts, cultivating relationships with parents, donors, and local organizations.

• Coordinate scheduling, travel, and logistics for all athletic events and tournaments.

• Ensure compliance with federal, state, and local athletic regulations while maintaining safety and operational standards.

• Promote professional growth among coaching staff through training, conferences, and certification programs.

Education

High School Diploma Central High School May 1996

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