Procurement and Operations Leader, Key Accounts
Resume:
LILLIE FOGG
Jackson, ***** CA
***************@*******.*** / 510-***-****
www.linkedin.com/in/lillie-f-88a0a0271
PROFESSIONAL SUMMARY
Results-driven procurement and operations professional with over 48 years of progressive experience across sourcing, customer service, inside sales, logistics, and administration. Recognized for building and managing high-value client relationships, including direct oversight of a $21 billion key account that grew from $78 million to over $400 million in annual revenue under dedicated account stewardship. Remote-ready with a dedicated home office and 5+ years of remote work experience. Actively seeking opportunities in procurement, operations, office management, inside sales, and customer service leadership. CORE COMPETENCIES & TECHNICAL SKILLS
• Procurement & Sourcing
• Supplier Negotiation & Relations
• Strategic Account Management
• Inside Sales
• Customer Service Leadership
• Order Processing & Fulfillment
• Market Research
• Inventory Management
• Cross-functional Collaboration
• Administrative Operations
• Document Control
• Remote Work & Virtual Collaboration
• QAD
• SAP
• WMS Software
• Microsoft Word
• Microsoft Excel
• PowerPoint
• Outlook
• Microsoft Teams
• Google Workspace
PROFESSIONAL EXPERIENCE
Lead Quoter & Sourcing Specialist / Gexpro Services - Livermore, CA 11/2014 - 11/2025 RESPONSIBILITIES:
Championed the Lam Research account a $21B global semiconductor leader as sole primary contact for 11 consecutive years, propelling annual revenue from $78M to $406M, a 420% increase, by securing competitive pricing structures, enforcing rigorous procurement standards, and sustaining exceptional service delivery throughout.
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Spearheaded end-to-end supplier identification and vetting across multiple product categories, onboarding vendors aligned with strict quality, cost, and compliance benchmarks directly supporting Gexpro's growth from a
$78M to a $400M+ revenue operation.
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Evaluated 100% of incoming supplier proposals through a structured scoring framework, eliminating selection bias and producing defensible, data-driven vendor decisions fully aligned with organizational procurement objectives.
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Engineered multi-variable sourcing strategies incorporating total cost of ownership, vendor risk assessment, and sustainability criteria strengthening Gexpro's competitive positioning as the primary OEM supply chain partner for a $21B client.
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LF
Conducted quarterly supplier performance reviews across the full vendor portfolio, holding partners accountable to contractual delivery schedules and quality standards while reducing supply chain disruptions year over year.
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Reduced lead times on critical components by overhauling inventory management practices and introducing disruption-anticipation protocols, protecting production continuity for one of Gexpro's highest-value accounts.
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Collaborated with finance, operations, and logistics teams to synchronize procurement cycles with demand forecasting safeguarding inventory integrity and guaranteeing uninterrupted product availability for a $406M revenue account.
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• Gexpro Services is a $400M+ supply chain and OEM support division of Distribution Solutions Group. Lead Customer Service Representative / Fuji Electric Corp. of America 10/2008 - 12/2013 RESPONSIBILITIES:
Administered day-to-day client service operations for a major industrial electronics manufacturer, resolving high- complexity account issues and cultivating long-term business relationships.
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Forged strategic alliances with freight carriers and third-party vendors, eliminating logistical bottlenecks and achieving measurable improvements in order accuracy and on-time fulfillment rates.
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Negotiated vendor pricing agreements through targeted supplier outreach and relationship-driven management, lowering procurement expenditure without sacrificing product quality or delivery timelines.
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Executed multiple concurrent projects under strict deadlines within a high-pressure manufacturing environment, meeting every delivery commitment without compromising output standards.
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Pinpointed recurring process gaps in client service workflows and introduced targeted corrections that accelerated response times and elevated overall satisfaction ratings.
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Sales & Senior Customer Service Coordinator / Star Microwave Service Corp. 09/2003 - 05/2008 RESPONSIBILITIES:
Managed full-cycle inside sales and client service functions for a specialized electronics company, converting inbound inquiries into confirmed orders and providing seamless post-sale account support.
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Orchestrated order entry, shipping coordination, and delivery scheduling, eliminating fulfillment backlogs and upholding a high accuracy standard across every client transaction.
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Acted as the primary escalation contact for complaints and service disputes, resolving issues with urgency and professionalism to preserve customer loyalty and protect repeat revenue.
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Receptionist & Customer Service Representative / Foam Distributors 07/1996 - 05/2003 RESPONSIBILITIES:
Anchored front desk and client-facing operations within a high-volume distribution environment, establishing a professional first impression and product-informed experience for every visitor and caller.
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Restructured reception and communication workflows, substantially reducing response lag across telephone, email, and walk-in channels while improving the overall service experience.
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Processed cash receipts and reconciled daily sales and payment records with precision, upholding financial accuracy and full transactional accountability.
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Supported HR functions by scheduling candidate interviews, organizing applicant documentation, and maintaining personnel records facilitating an efficient recruitment and onboarding pipeline.
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Administrative Secretary & Document Control / CMS Welding & Machining, Inc. 06/1994 - 06/1996 RESPONSIBILITIES:
Provided executive-level administrative support encompassing correspondence management, multi-destination travel coordination, calendar scheduling, and accurate minute preparation for senior leadership meetings.
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• Implemented and upheld rigorous document control protocols and confidentiality procedures, protecting sensitive organizational records and achieving full adherence to internal information governance policies. Maintained comprehensive employee attendance, leave, and overtime records with exacting precision, enabling accurate payroll processing and eliminating administrative discrepancies.
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Bridged communication between departments and executive leadership, streamlining information flow to accelerate decision-making cycles and strengthen cross-functional operational coordination.
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KEY CAREER ACHIEVEMENTS
Drove 420% revenue growth on the Lam Research account (a $21B global semiconductor leader) from $78M to
$406M in annual sales through precision pricing, procurement excellence, and 11 years of uninterrupted account stewardship at Gexpro Services.
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Built and sustained a high-performing vendor network spanning multiple industries, reducing lead times on critical components and raising on-time delivery performance through proactive supplier relationship management.
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Applied 48 years of progressive expertise across procurement, inside sales, logistics, office administration, and customer service to consistently exceed performance targets at every organization.
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Recognized for exceptional professional loyalty averaging 5 to 11 years per employer translating into deep institutional knowledge, trusted stakeholder relationships, and zero disruption to business continuity.
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CERTIFICATIONS & PROFESSIONAL DEVELOPMENT
• CPR & First Aid Certification, American Red Cross
• Emotions Under Pressure, Professional Development Seminar
• Exceptional Customer Service Skills, Professional Certification Course
• Government Preparedness Course, Hayward, CA
• IFI Institute Fastener Industries Training, Multiple Levels Completed EDUCATION
Associate of Arts: Teacher Credentials
Pacific Oaks College - Pasadena, CA
Associate of Arts
Ohlone College - Fremont, CA
Associate of Arts
Chabot College - Hayward, CA
High School Diploma
Mt. Eden High School - Hayward, CA
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