Administrative Assistant & Records Specialist

Ursula Whitfield

Guymon, Oklahoma

Phone: 806-***-****

Email: *********@*****.***

Professional Summary

Experienced administrative professional with over 20 years of experience supporting municipal government, education, transportation, and business operations. Highly organized and dependable with expertise in office administration, customer service, records management, scheduling, data entry, and confidential document management.

Professional Experience

City of Guymon – Administrative Assistant / Cemetery Clerk (2019–Present)

Provide administrative support for daily cemetery operations.

Maintain confidential records, legal documents, and cemetery files.

Assist customers with professionalism and compassion.

Process permits, contracts, payments, and official paperwork.

Perform accurate data entry and records management.

Answer and direct calls using a multi-line phone system.

Schedule appointments and coordinate office activities.

Prepare correspondence and maintain organized filing systems.

Seaboard Farms – Traffic Dispatcher (2016–2019)

Coordinated transportation schedules and daily logistics.

Communicated with drivers, supervisors, and management.

Maintained transportation records and documentation.

Performed accurate data entry.

Solved scheduling and transportation issues efficiently.

Texhoma Public Schools – Superintendent's Secretary (2007–2016)

Provided executive administrative support to the Superintendent.

Managed calendars, appointments, meetings, and correspondence.

Maintained confidential student and district records.

Prepared reports, letters, and official documents.

Assisted parents, staff, and community members.

Managed filing systems and office procedures.

Operated multi-line phone systems.

The Pancake Haus – Owner / Restaurant Manager

Owned and managed daily business operations.

Hired, trained, and supervised employees.

Scheduled staff and coordinated daily operations.

Managed inventory and vendor relationships.

Maintained financial and business records.

Delivered exceptional customer service.

Skills

Microsoft Office Suite (Word, Outlook, Excel)

Data Entry

Administrative Support

Filing & Records Management

Phone Systems & Multi-Line Telephone Support

Scheduling & Calendar Management

Customer Service

Customer Service Training

Notary Public

Active Listening

Outstanding Written & Verbal Communication

Excellent Organizational Skills

Adaptability

Multitasking

Problem Solving

Time Management

Attention to Detail

Education

Guymon High School — High School Diploma, 1994

Oklahoma Panhandle State University — College Coursework

The University of Texas at Arlington — College Coursework

Professional Certification

Notary Public

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