Property Leasing & Tenant Relations Professional

Jolanda Davis

Charlotte, NC 727-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Highly motivated professional with 10+ years of experience driving occupancy, ensuring compliance, building strong client relationships, and negotiating contracts within fast-paced property management environments. Skilled in communication, documentation management, process coordination, sales strategy, customer service, conflict resolution, and administrative operations. Seeking to leverage transferable skills to contribute effectively in a new professional environment.

SKILLS

Customer Service, Communication, Call Center, CSR, Customer Support, Sales Strategies, Problem Solving, Time Management, Technology, Negotiations, Organization, Property Law, Lease Agreements, Tenant Relations, Banking, Application Support, Client Retention, Property and Rent Management, Yardi, WEBCSR, EDAO, Firefly with Banking Industry Software, Entrata, Yieldstar, Funnel, Onesite, Bluemoon, AppFolio, LRO Software, RealPage, Leads2Lease, PopCard, Knock Marketing, Microsoft Office, Word, Excel, Outlook. WORK EXPERIENCE

Leasing Professional The Michaels Organization/Greystar July 2025 – Current Brand new lease-up property with 303 units. Closing ratio 50%.

• Marketing and sales: List vacancies online, market properties, and convert inquiries into qualified tours. Property tours: Showcase amenities, build rapport with prospective tenants, and close lease agreements. Move-in/Move-out: Coordinate moving processes, including inspections and completing paperwork.

• Applicant Screening: Review Applications, verify income and references, and conduct background and credit checks. Lease Administration: Prepare, negotiate, and execute lease agreements and renewals. Tenant Relations: Primary point of contact for resident inquiries, complaints, and policy enforcement.

• Compliance: Maintain compliance with Fair Housing Laws, local regulations, and company guidelines. Leasing Specialist RKW Residential Management August 2024 – June 2025

• Played a key role in the successful lease-up of a brand-new residential property, from pre-leasing phase through stabilized occupancy. Conduct daily tours with prospective residents, highlighting unit features, community amenities, and lifestyle benefits. Maintained accurate records of prospects, applications, and leases using property management software and Onesite. Conducted background and credit checks.

• Assisted in driving gross lease percentage from 16% in September 2024 to over 80% by April 2025 through strategic outreach, follow-ups, and prospect engagement with obtaining new Lease move-ins. Assistant Manager Anchor Investments Corporation September 2022 – June 2024

• Conducted property tours and showcased units to prospective tenants, highlighting key features and community amenities. Managed leasing process from initial inquiry to signed lease, including application processing, background checks, and lease preparation. Maintained accurate records of leases, rent payments, and renewals using property management software, Onesite.

• Responded promptly to resident concerns and maintenance requests, coordinating with vendors and maintenance teams for quick resolution. Oversaw marketing efforts, including online listings, social media, and promotional events, to drive occupancy rates. Leasing Specialist LCOR Management/Carroll by Arium Management November 2020 – September 2022

• Handled all Leasing Sales & paperwork, provided excellent customer service by phone, email, and walk- ins with prospects, current residents, and vendors. Retained a 35 - 45% closing ratio with weekly/monthly Leasing Sales.

• Knowledge of Workforce Housing paperwork and process procedures. Handled market surveys from competitors in the local area. Assisted with the monthly renewal paperwork for all current residents. Customer Care Professional-Banking Services Fidelity Information Systems (FIS) - American Express National Bank November 2017 – January 2019

• Provided customer support by phone and email, including providing online banking services. Served as the primary point of contact for inbound customer issues.

• Processed a high volume of consumer inquiries for American Express National Banking services and resolved a targeted percentage of those inquiries. Troubleshoot customer problems, identified the root cause, and used tools and resources appropriately to determine how to resolve customer issues.

• Tracked and documented inbound support requests and ensured proper notation for all customer phone calls for resolution. Met job requirements, such as quality standards, adherence to schedule, and average handle time. Assisted consumers with all Online Banking Services, including opening new accounts, applications, resetting passwords, and managing ACH. Leasing Professional BG Staffing November 2014 – March 2015

• Completed lease forms and agreements. Collected rent payments. Ensured model and target apartments were ready for tours. Maintain contact with apartment locator services and local businesses to provide informational material. Ensured work areas were cleaned.

• Maintained thorough knowledge of lease terms, current market conditions, specifications, and all community policies. Retained knowledge of rental rates, apartment sizes, locations, and all amenities of the property.

Retention Specialist WEB.Com December 2011 – September 2012

• Provided professional customer service support for new and existing customers. Responsible for quality assurance and exceeding all goals.

• Specialized in handling customers' web support and building search engine optimization for their business website. Retained customers by proactively addressing concerns and preventing product cancellations.

Sales Account Manager Interline Brands February 1999 – May 2011

• Responsible for growing a 1.9-million-dollar account base by further penetrating the sales accounts by increasing orders for products. Managed a customer base of 200+ clients, upsold to increase sales, and prospected for new business through cold-calling company leads.

• Promoted to Executive Account Sales Manager. Handled transportation of company products while coordinating shipping and tracking within distribution centers nationwide. Maintained multiple calls daily to meet sales objectives.

• Oversaw the collection of debt from clients. Assessed price negotiation with competitive vendors to obtain sales. Responsible for generating and selling new orders to current and inactive customers within a defined geographic territory and completing market analysis. Maintained 65+outbound calls daily. EDUCATION

Associate of Science in Business Administration Cumberland County College

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