Multi-Unit Restaurant Operations Executive

EXECUTIVE SUMMARY

Visionary restaurant operations executive with 20+ years of progressive leadership in the fast-casual and multi-unit restaurant industry. Proven track record of scaling operations, driving financial performance, and developing high-performing teams across regional and national platforms. Adept at fostering brand culture, optimizing P&L performance, leading new market entry, and managing large-scale talent development initiatives. Recognized for operational excellence, strategic foresight, and a people-first leadership approach.

CORE COMPETENCIES

Multi-Unit Operations • Strategic Planning & Execution • P&L Management • Team Development

Leadership & Succession Planning • Franchise Support • Cross-Functional Collaboration

Operational Audits & Compliance • New Store Openings • Guest Experience Optimization

Budgeting & Forecasting • Talent Acquisition & Retention • Board & Stakeholder Relations

PROFESSIONAL EXPERIENCE

Tibby’s New Orleans Kitchen / Big Taco — Orlando, FL

Multi-Brand Consultant Executive Operations Advisor

April 2023 – Present

Provide strategic consulting and operational oversight to emerging and established brands within the Tibby’s and Big Taco portfolio.

Lead process improvement, financial planning, and team development initiatives across brands.

Serve as a key advisor on growth strategy, location development, and brand positioning.

Tijuana Flats Tex-Mex — Tampa, FL

Regional Vice President of Operations

July 2017 – April 2023

Led operational strategy for 40+ locations across multiple markets, overseeing 5+ Area Supervisors and 1,000+ employees.

Delivered consistent same-store sales growth and margin improvement through strategic planning and team execution.

Mentored senior leadership, establishing customized development plans and robust succession pipelines.

Championed the redesign of the MIT (Manager-in-Training) program in collaboration with HR and Training teams, enhancing leadership bench strength.

Managed regional P&Ls, set quarterly business goals, and ensured performance alignment through operational KPIs.

Played a pivotal role in new store openings, including pre-opening operations, staffing, and brand launch readiness.

Area Supervisor

February 2009 – June 2017

Directed daily operations for up to 12 fast-casual restaurants, ensuring consistency in guest experience, food quality, and team culture.

Coached General Managers, conducted performance evaluations, and identified growth opportunities.

Executed quarterly operational audits focused on safety, cleanliness, compliance, and brand standards.

Partnered with recruiting to improve leadership pipeline and reduce turnover.

Drove financial results through cost control strategies, labor optimization, and operational efficiencies.

Managing Partner / Multi-Unit Operator

January 2006 – January 2009

Acted as both operating partner and regional leader during early brand growth, managing multiple high-volume stores.

Oversaw financial performance, hiring, training, and operational excellence across locations.

Recognized as Operator of the Year in 2008 for outstanding leadership and performance.

General Manager

September 2004 – December 2008

Opened and operated one of the earliest Tijuana Flats units, establishing systems and team culture.

Consistently exceeded sales goals while maintaining strong guest satisfaction scores and low staff turnover.

Trained and mentored MITs, several of whom advanced to leadership roles.

Exquisite Floors

Owner / Operator

January 2001 – August 2004

Founded and managed a successful flooring installation and sales business.

Led client acquisition, vendor negotiation, project management, and business development.

Developed customer service protocols and team training systems that led to repeat business and growth.

BOARD SERVICE

Florida Restaurant & Lodging Association (FRLA) – Board Member 2011 – 2016

JIQ Leadership Board – Founding Member 2009 – 2023

EDUCATION

University of Central Florida — Orlando, FL

Bachelor of Science in Business Administration (B.S.BA.)

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