Senior IT Network Program Manager
Resume:
Caridad Fiks **** Strasburg Dr Port Charlotte FL *3952 818-***-****
EXPERIENCE
**/**** - **/**** *** Balance via Incendia WFH - Remote
Sr. Program Manager - IT Networks
manage the planning, design and implementation of network infrastructure and services throughout the New Balance environment. Network projects include WiFi, WAN, LAN, and network security modernizations; refreshes; network buildouts for new sites; and a variety of strategic initiatives that require elements of both program and project management. Upcoming global projects include SD WAN and WiFi modernizations across NB’s international sites in 30 countries.
MAJOR ACCOUNTABILITIES:
•Manage the intake and scoping for new projects. Interface with various stakeholders regarding projects and requirements for new tech & services.
•Organize and plan strategic initiatives into projects or work streams.
•Research any information required to successfully plan each project. Self-sufficiency, strong sense of ownership and “discovery” capabilities will be required.
•Manage multiple projects at any given time, of various sizes and complexity.
•Employ the industry-standard PM artifacts including project plans / WBS, RAID logs, etc. Projects are typically waterfall-based, but elements of agile can be incorporated if helpful.
•Lead conversations between the different stakeholders to identify and meet project expectations; be present on site and communicate frequently.
•Manage the project budgets.
•Ensure simple & concise documentation around project budgets, Implementation Plans, technical drawings, project management artifacts, and operational handoffs as necessary.
11/2019 - 10/2021 Wurth Industry North America Brooklyn Park, MN
Sr. Program Manager
•Vetted/Selected/Managed/Trained the following
•Roll out and implementation of new VoIP system company wide
•consolidation of email system and file shares
•Roll out and implementatikon of new network and firewall systems company wide
•consolidated all data centers into one
8/2015–4/2019 The Walt Disney Company Glendale/Burbank, Ca
Sr. Network Analyst/Sr. Network Engineers/Manager of Network Standardization
•Serve as Manager for all new technologies introduced to the corporate network.
•Serve as Manager for all new software codes introduced to corporate network.
•Serve as Manager of all Vendors to insure/implement standard process and cadence is used for hardware and software lifecycle.
•Build, Maintain, and Communicate Program dashboards to ensure all Network resources are managed appropriately.
•Build, Maintain, and Communicate updates/changes to Technical Footprint and Software Code Guides used for hardware selection and software code upgrades/maintenance governing corporate wide (WW)
•Serve as Lifecycle Manager managing lifecycle engineers in providing guidance, direction, and assignments.
•Enhanced and refined existing/Administrate forms, procedure, training material as applicable for the Hardware / Software Lifecycle Program
•Develop/Improve upon Document Management application, guidelines, processes and procedures already implemented. As well as document those that were not.
•Provided required evidences for management audits, Sorbaynes Oxley, SAS70, and POS.
2011–7/2015 Thomson Technicolor Camarillo/Burbank, Ca
Integration Manager/Vendor Contract Manager
•Serve as Project Manager with all new technologies and integrations into the corporate network
•Serve as Project Manager to manage domain migrations and consolidations
•Serve as Program Manager for all Integration Managers to ensure all projects are properly aligned, scoped, and progressing timely.
•Build and Manage Corporate Administrators project dashboard to ensure all resources are managed appropriately.
•Build templates for project documentation and resource management to ensure consistency and adequate project documentation
•Manage and Administer Vendor contracts to consolidate all vendor agreements under one contract to leverage the greatest discounts possible
2006–2011 Thomson Technicolor Camarillo/Burbank, Ca
Sr. Compliance Auditor
•Serve as SME for the implementation of the new IAM solution for Technicolor World Wide.
•Serve as an advisor in creating a cohesive non-ambiguous corporate policy and standard for data backup and user access management that align with IT general controls
•Enforce IT general controls by supporting worldwide infrastructure for data backups, batch jobs, change management, password parameters, distinct environments, user access management, etc.
•Build Standards/Templates for Management Testing with reporting tool applicable to all IT general controls for data centers, financial applications, infrastructure devices, operating systems, and databases in Customer/Client and SOX Audits.
•Analyze Periodic Reviews of data centers, financial applications, infrastructure devices, operating systems, and databases for annual SOX audit as identified in local procedures for all business units WW
•Build and Administer database for data collection of User Access Management process for all business units WW
• Enhanced and refined existing/Administrate forms, procedure, training material as applicable for the User Access Management process
• Devised an offsite solution to safeguard backup media for disaster recovery.
•Coordinate all customer audits, SSAE audits, MPAA and SOX audits for all IT General Controls WW.
2005 WellPoint, Inc. Thousand Oaks/Woodland Hills, Ca
Infrastructure Relationship Coordinator
•Served as the IT liaison for IT project requests between 250 business units WW and infrastructure.
•Provided assistance with Discovery/Design/Build on infrastructure projects for top 10 business units in Southern Ca
•Assisted 10 business units in implementing the LEAN methodology to operation processes and procedures. Minimizing most processes and procedures by 60 percent.
•Identified vulnerabilities for 10 business units to upgrade network or telecom components.
2001–2005 St Jude Medical, CRM Sylmar, Ca
Senior Desktop Technician/ Project Coordinator
•Build/Implement/Administrator BES server for 300+ users
•Manage computer deployment technicians for asset upgrade/replace/deploy with an average of 450 requests a month
•Served as a Lead to a team of technicians for supporting a client base of 4500 users on all mbie desktop/network related issues.
•Implement the Output Management Project for St. Jude Medical, Cardiac Rythem Management Division and United States Sales Force.
•Manage vendor lease agreements, renewals, and reviews.
•IT liaison with business units for aligning IT Support with the upcoming business needs.
•Apply lean methodologies to give optimal service to our customers minimizing down time.
2000–2001 Daewoo Motors America Compton, Ca
MIS National Trainer
•Train all new dealerships in assigned region on inventory management application for inventory control and purchase.
•Manage team of 5 support technicians for dealership network setup.
•Manage dealership training schedule for all new dealerships in assigned region
•Manage dealership network setup schedule for all new dealerships in assigned region
•Manage team of 2 customer service representatives for dealership support
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