Administrative Operations and Executive Support

RENEE M. SILVER

Administrative Operations Professional

Baltimore, Maryland **********@*****.***

PROFESSIONAL SUMMARY

Experienced administrative professional with a background supporting leadership, physicians, staff, and program teams in healthcare, higher education, and nonprofit settings. Skilled in coordinating office operations, calendars, meetings, projects, purchasing, expense reporting, records, and events. Known for sound judgment, follow-through, confidentiality, and finding practical ways to improve day-to-day operations.

CORE STRENGTHS

• Executive and Department Support

• Calendar and Meeting Coordination

• Administrative Project Support

• Budget and Expense Tracking

• Purchasing and Vendor Coordination

• Event and Workshop Logistics

• Records and Information Management

• Reports, Agendas, and Minutes

• Process and Workflow Improvement

• Deadline and Action-Item Tracking

• Confidential Communications

• Cross-Functional Collaboration

PROFESSIONAL EXPERIENCE

Senior Administrative Assistant Catholic Charities

Jun 2024 - Dec 2025

Coordinated daily administrative support for department leadership, including schedules, meeting logistics, agendas, minutes, correspondence, and follow-up items.

Planned workshops, seminars, and staff events, arranging space, catering, supplies, technology, and supporting materials.

Managed departmental purchases, company credit-card transactions, expense reports, office supplies, and equipment needs while maintaining accurate records.

Maintained case management profiles and large data-entry projects, resolved routine system-access issues, and supported staff with administrative and technical questions.

Organized the annual employee flu clinic by coordinating the pharmacy, authorizations, scheduling, compliance documentation, and record updates.

Administrative Assistant / Billing Coordinator Volunteers of America

Aug 2023 - May 2024

Coordinated appointments, office activities, billing documentation, and confidential client records for a busy program environment.

Reviewed financial and billing information for accuracy, reconciled transactions, and worked with staff to resolve discrepancies.

Handled purchasing requests, petty cash documentation, supply inventory, vendor services, and equipment maintenance.

Assisted with recruiting, onboarding, meetings, and general office support while balancing changing priorities.

Project Manager Robert Half

Aug 2022 - Dec 2022

Coordinated provider onboarding and maintained project databases, compliance documents, trackers, and status information.

Worked with participating sites and internal teams to resolve documentation issues, answer questions, and keep project activities moving.

Provided administrative and technical support for reports, records, claims-related documentation, and project deliverables.

Instructor - Medical Office Administration and CPR Fortis Institute

Jun 2017 - Jul 2019

Taught medical office procedures, HIPAA, scheduling, billing, payroll, customer service, and Microsoft Office applications.

Prepared course materials, maintained student records, tracked progress, and helped students prepare for certification.

Administrative Assistant III University of Maryland Medical Center

Mar 2011 - Jun 2015

Provided administrative support to physicians and department leadership, managing calendars, meetings, travel, correspondence, and confidential records.

Coordinated physician onboarding, licensure renewals, professional memberships, purchasing, vendor payments, and departmental supplies.

Served as a point of contact for physicians, patients, vendors, and internal departments, addressing questions and coordinating follow-up.

Developed an electronic filing and scanning system that improved document retrieval, reduced paper storage, and made records easier to access.

TECHNICAL SKILLS

Microsoft Word, Excel, PowerPoint, Outlook, Teams, Access; Adobe Acrobat; Cerner PowerChart; Zoom; database and electronic records management systems

EDUCATION AND TRAINING

Management Information Systems coursework - approximately 60 college credits

CPR Certified / CPR Instructor HIPAA Training Medical Office Administration Instructor

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