Crisis Intervention & Case Management Specialist

JERRI CHIN

Social Services Professional Crisis Intervention, Case Management

*********@******.*** 769-***-**** Jackson, MS 39211

SUMMARY

Dedicated social services professional with a strong background in crisis intervention and case management. Skilled in active listening, developing service plans, and collaborating with community resources to support client needs effectively. I am eager to learn while assisting others with resources to thrive as members of society, regardless of their adverse circumstances or disabilities.

EXPERIENCE

Remote – Spark Driver/Shopper Coordinator – Madison, MS

Dec 2023 – Present

Coordinated daily transportation activities, including scheduling, routing, tracking, and documentation.

Effective turnaround customer satisfaction 70%

Resolved issues or discrepancies related to product delivery or receipt on time.

Active listener and legal document

Implemented new technologies such as GPS tracking software for increased efficiency in logistics operations.

Kid’z Christian Academy – Outreach Counselor/ Teacher Pre-K-6grd, 4yrs-12yrs – Jackson, MS

May 2022 – Jan 2025

Collaborated with teachers to support the individual learning needs of students.

Teach, develop, and engage in activities that develop physical, social, and academic skills.

80% academic increase with 60% behavior decrease

Assisted 25+ students with homework to improve academic understanding.

Communicated with parents regarding student performance and progress.

Facilitated diverse activities tailored for multiple age groups.

Mississippi Dept Human Services – Department Child Protection Investigator/Social Worker Case Manager – Jackson, MS

Feb 2017 – Dec 2019

Conducted thorough investigations of child abuse and neglect allegations.

Conducted background checks on all individuals associated with a case file.

Developed individualized service plans tailored to clients’ needs, goals, and outcomes.

Collaborated with law enforcement agencies to ensure the safety of children in high-risk situations.

Prepared court documents, including affidavits, petitions, motions, and subpoenas.

Maintained detailed records of all activities related to each case file, including interviews, visits, and reports.

Linked clients with social services, health care providers, and governmental agencies to help claim or reclaim individual autonomy.

Mississippi Family for Kids – S.U.N. Team Coordinator – Jackson, MS

Mar 1996 – Jun 2019

Advocated for children's and youth's rights within the welfare system through public speaking, traveling to other states, and engagements.

Developed grant proposals that aligned with organizational missions and funding priorities.

Identified and secured new funding sources, including corporate, private, and government grants.

Planned ongoing team meetings to share essential information with donors, supporters, and staff while securing sponsorship for S.U.N. team activities.

Jackson State University – Administrative Assistant/Business Office Manager – Jackson, MS

May 2013 – Dec 2018

Ensure daily, fast-paced, excellent customer satisfaction by supporting the Director and 20+ staff.

Budget revenue, auditor, and accountant.

Navigate students and parents in accessing financial resources and opportunities.

Maintained comprehensive records for payroll, managed supply inventory, and purchased office supplies, vacation, and accounts payable and receivable tasks, such as invoicing clients.

Clerical, Proofread, Utilizing Microsoft Office Suite 365, Ellucian, Banner.

Jackson State University/ Office Of Admission – Data Processor/Student Advisor – Jackson, MS

Jan 2010 – Feb 2013

Processed student admission applications efficiently and accurately.

Processed large volumes of data remotely with precision and efficiency.

Switchboard incoming and outbound calls, directing them promptly to the appropriate departments.

Created spreadsheets or other documents using data from internal or external sources.

Maintained data accuracy through regular validation and auditing tasks.

Burger King – Assistant Manager/Crew Trainer – MS

Jan 1995 – May 2011

Coordinated thorough pre-opening, closing, and shift change staff, plus 15 operational standards each day, to ensure the smooth flow of operations.

Monitored cash intake and deposit records, increasing accuracy, cost-effectively, and reducing discrepancies.

Schedule, plan, inventory, stocking.

Trained new staff on procedures and customer service standards.

Implemented promotional strategies to enhance customer engagement.

Monitored employee attendance records, timekeeping, and payroll information.

Peasant Hill Nursing Home – Activities Assistant – Jackson, MS

Jan 2007 – Mar 2009

Organized and led engaging recreational programs for residents.

Provided companionship to residents, fostering social interactions.

Facilitated group activities such as bingo, arts and crafts, and dinner dates.

Participated in special events such as birthday celebrations and holiday parties.

Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.

Updated facility schedule and related records.

SKILLS

Excellent verbal, documentation, and communication skills. Great active listener, Customer service management, remote Case management, Advocacy and outreach, Classroom and activity management, Educational technology integration, Crisis intervention and problem-solving, Client assessment

EDUCATION

Jackson State University – Master of Science: Education and Technology – Jackson, MS

Jan -part-time

Jackson State University – Master of Science: Social Work – Jackson, MS

Jan 2019

Jackson State University – Bachelor Of Science: Criminal Justice/Correctional – Jackson, MS

Jan 2013

Hinds Community College – Associate degree: Paralegal – Raymond, MS

Jan 1999

CERTIFICATIONS

Driver’s License

AWARDS

As a recipient of the Looking to the Future Award, I was the youngest ever to be awarded, demonstrating a dynamic and ongoing commitment to youth and children in Mississippi.

Phi Kappa Phi

Assisted with designing questionnaires for current students with HIV, analyzed questionnaire results, and reported data to the local Health Department. Published finding 05/01/19.

ASSESSMENTS

Call center customer service, Procient, 05/01/23

Basic computer skills, Proficient, 09/01/23

Delivery driver, Proficient, 09/01/22

Work style: Reliability, Proficient, 09/01/24

Customer service, Proficient, 04/01/25

Attention to detail, Proficient, 07/01/20

Verbal communication, Proficient 05/01 /2/2Written communication, Proficient, 07/01/24

Sales skills, Proficient, 03/01/24

Administrative assistant/receptionist, Proficient, 10/01/24

Management & leadership skills: Impact & influence, Proficient, 07/01/24

Restaurant manager, Proficient, 07/01/20

Retail customer service, Proficient, 11/01/24

Front desk agent (hotel), Proficient, 11/01/23

Attention to detail, Proficient, 05/01/23s

Scheduling, Proficient, 05/01/23

Workplace safety, Proficient, 09/01/20

Medical receptionist skills, Proficient, 09/01/22

Home health aide skills, Proficient, 02/01/24

Cooking skills: Basic food preparation, Proficient, 07/01/23

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