Operations & Customer Success Apprentice

RUKAYAT ADENIRAN

Virginia Indianapolis Texas • ******************@*****.*** • 571-***-****

Open to Remote Opportunities

PROFESSIONAL SUMMARY

Results-driven operations professional with an MBA in Hospitality Management, a Bachelor's in Hospitality and Tourism Management, and a Master's in Organizational Leadership (in progress). Experienced in multi-property operations, cross-functional team leadership, and client experience management across major hotel brands. Recognized for strong analytical thinking, cross-cultural communication, and translating strategic insight into measurable operational results. Seeking a remote full-time role in customer success, training & development, or operations management.

CORE COMPETENCIES

Operations Management • Team Leadership • Customer Success • Strategic Planning • Conflict Resolution • Cross-Cultural Communication • Training & Development • Service Excellence • Revenue & Forecasting Support • Microsoft Office Suite • Zoom •

PROFESSIONAL EXPERIENCE

Sandpiper Hospitality Management Apprentice June 2025 – Present Multi-property management apprenticeship across 5 major hotel brands, working directly with General Managers to develop leadership, financial, and operational expertise.

• Partnered with General Managers to oversee daily operations across front office, housekeeping, food & beverage, and sales departments at 5 properties including Residence Inn by Marriott (Lakeland, FL & Gainesville, FL), Courtyard by Marriott (Reno, NV), Extended Stay America (Reno, NV), and Clarion Hotel

(Anaheim, CA)

• Served as Manager on Duty (MOD), resolving guest escalations and ensuring seamless service recovery across all departments

• Supervised and coached front desk teams of 5–10 staff, maintaining Marriott brand standards and achieving consistent operational efficiency

• Collaborated with Sales teams on revenue-driving initiatives including sales calls and occupancy strategy discussions

• Contributed to forecasting discussions and operational performance reviews alongside senior leadership

• Streamlined cross-departmental workflow and communication, improving team coordination and consistency across properties

• Strengthened guest experience strategies through direct guest engagement, service leadership, and data- driven feedback analysis

Virginia Tech Graduate Assistant December 2023 – May 2025

• Provided administrative and research support to faculty, facilitating communication between students and faculty to improve departmental efficiency

• Coordinated academic activities and supported educational goals across the department University of Energy and Natural Resources Teaching Assistant September 2022 – September 2023

• Led student discussions, graded assignments, and delivered instruction on hospitality management principles to undergraduate students

• Clarified course material and managed classroom activities to enhance student comprehension and performance

• Prepared students for practical, industry-relevant applications in hospitality management Eusbett Hotel Internship June 2021

• Handled guest inquiries and delivered administrative support to ensure smooth daily operations across multiple departments

• Upheld high service standards and contributed to a welcoming, guest-focused environment EDUCATION

Master of Science in Organizational Leadership – In Progress National Luis University

Master of Business Administration (MBA) in Hospitality Management Virginia Tech

Bachelor of Science in Hospitality and Tourism Management University of Energy and Natural Resources

ACADEMIC LEADERSHIP

Vice President, Hospitality Graduate Student Association Virginia Tech 2024–2025 President, Undergraduate Hospitality Student Association University of Energy and Natural Resources

2021–2022

CERTIFICATIONS

ServSafe Certification – ANSI/American National Standards Institute Issued: Feb 2024 Expires: Feb 2029 ID: 25317502

Manage First – Hospitality Human Resources Management & Supervision 2.0

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