Customer Support Executive (L2)
Resume:
PRATEEK BAJPAI
Support Executive
[ ****************@*****.*** Ó +91-831******* Kanpur, Uttar Pradesh, India EDUCATION
Master of Computer Applications
(MCA)
PSIT Kanpur
**** – 2025
• CGPA: 7.7
Bachelor of Science (B.Sc.)
Patel Degree College
2018 – 2021
• Percentage: 69%
CERTIFICATIONS
Career Skills in Corporate World
TCS iON
Python (Basic), Java (Basic), SQL
(Basic)
HackerRank
Programming Fundamentals with
Python, OOP with Python
Infosys Springboard
Microsoft Office
EFA Learning Academy
STRENGTH
• Strong Problem-Solving Ability
• Analytical Thinking
• Quick Learner and Adaptable
• Good Communication Skills
• Teamwork and Collaboration
• Time Management
• Attention to Detail
• Self-Motivated and Disciplined
EXPERIENCE
Customer Support Executive (L2- Myntra)
Dr ITM Limited
Sep 2025 – Mar 2026 Jaipur, India
• Handled customer interactions and resolved support tickets in a timely and professional manner
• Managed cases related to wrong product, damaged items, used items, missing products and warranty related defective post uses and refund related issues as per company SOPs
• Communicated to customers via email and call, providing clear updates and solutions
• Maintained tickets records and tracked case progress using CRM tools
• Coordinated with internal teams such as logistics and warehouse to ensure faster issue resolution
• Ensured adherence to SLA timelines and improved customer satisfaction through effective problem-solving
SKILLS
Communication
Verbal Communication Written Communication
Active Listening
Customer Support
Customer Relationship Query Resolution Complaint Handling Client Support
Technical
CRM Tools MS Excel Data Entry Basic Troubleshooting Analytical
Problem Solving Data Analysis Reporting
Professional
Time Management Teamwork Adaptability Multitasking PROJECTS
Lockup – Password Manager
• Built a secure password manager using MERN stack
• Implemented authentication and CRUD operations
• Designed backend APIs and responsive UI
Contact this candidate