Entry-Level IT Help Desk Support Specialist

Kelsey Litton

Redkey, IN ***** ******.*****.******@*****.*** 765-***-****

Professional Summary

Entry-level IT professional and recent graduate with an Associate of Science in Information Technology. Skilled in troubleshooting, Microsoft Office Suite, Access, AutoCAD, and technical documentation with hands-on experience supporting users and managing data. Known for strong communication, problem-solving, and adaptability in fast-paced environments. Motivated to contribute to an IT support or help desk team while continuing to grow technical expertise. Technical Skills

• Help Desk & IT Support Fundamentals

• Microsoft Office Suite (Word, Excel, Outlook, Access)

• AutoCAD & Database Management

• Hardware & Software Troubleshooting

• Ticketing Systems & Documentation

• Active Directory (familiarity)

• Communication & Customer Service

Certifications

• Help Desk Certification

• Information Technology Certification

• Certified Nursing Assistant (CNA)

• CPR & Basic Life Support (BLS)

Education

Associate of Science – Information Technology

Ivy Tech Community College – Indiana Aug 2023 – December 2025 Relevant Experience

Production Control Clerk

MSSL Wiring System – Portland, IN Nov 2022 – Present

• Manage data entry and generate technical reports using Excel.

• Utilize Microsoft Access to organize and maintain production data.

• Collaborate with engineering to design and modify panels using AutoCAD.

• Create and distribute work orders supporting shop floor operations. Patient Care Technician

Ball Memorial Hospital – Muncie, IN Mar 2021 – Nov 2022

• Documented patient data using electronic medical records.

• Supported monitoring equipment and assisted with technical documentation.

• Provided empathetic customer service in high-pressure environments.

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