Agile Project Manager - Backlog & UAT

HARSH YOGI

Project Manager Agile Delivery Backlog Management UAT Coordination

787-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Certified ScrumMaster with 8+ years of experience in project coordination, Agile delivery support, backlog refinement, UAT support, stakeholder communication, and process improvement across SaaS, FinTech, and operations environments. Skilled in partnering with business users, product teams, developers, QA, and leadership to manage enhancement requests, change requests, support backlogs, sprint activities, and project documentation. Hands-on experience with Jira, Salesforce, NetSuite, Confluence, and ChatGPT to accelerate documentation and delivery workflows. Proven ability to work across distributed teams, bring structure to evolving environments, and improve delivery visibility through disciplined tracking, reporting, and cross-functional coordination. CORE COMPETENCIES

Agile Methodologies Scrum Project Coordination Backlog Refinement Change Request Management UAT Support End-User Testing Requirement Gathering Documentation User Stories Acceptance Criteria Stakeholder Management Cross-Functional Coordination Sprint Planning Process Improvement Release Readiness Jira Salesforce NetSuite Confluence PROFESSIONAL EXPERIENCE

Concretio Holistic Software Services Pvt Ltd

Project Manager Sep 2025 - Dec 2025

● Drove Agile delivery for 3 in-house projects, improving sprint predictability through structured governance, roadmap alignment, and continuous workflow improvement.

● Facilitated Scrum ceremonies for a 15-member cross-functional team, ensuring sprint plans, priorities, blockers, and dependencies were tracked effectively.

● Delivered Phase 1 of 3 Inhouse projects within 3 months through capacity planning, prioritization, sprint health reviews, and proactive risk mitigation.

● Managed backlog refinement and change request coordination in collaboration with senior developers, helping prioritize enhancement requests and support tasks based on business needs.

● Partnered with Product Owners, Engineering, QA, and business stakeholders to gather requirements, clarify scope, refine user stories, define acceptance criteria, and improve sprint predictability.

● Supported UAT and end-user testing by validating application changes, identifying required improvements, and coordinating feedback before release.

● Created and maintained BRDs, user stories, acceptance criteria, and project documentation, ensuring traceability and clear communication across business and technical teams.

● Acted as a coordination bridge between stakeholders and delivery teams by tracking progress, clarifying priorities, and maintaining visibility on milestones, risks, and dependencies.

● Established structured daily, weekly, and sprint-level reporting for leadership, improving transparency around velocity, progress, release readiness, and critical issues.

● Supported release readiness activities by coordinating with Product, Engineering, and Marketing on launch planning, rollout preparation, and stakeholder alignment. Nlineaxis IT Solutions Pvt. Ltd.

Project Coordinator - Scrum and Agile Delivery Support Oct 2021 - Sep 2025

● Facilitated Scrum ceremonies for multiple SaaS products, maintaining sprint cadence and improving throughput through Agile tracking and continuous improvement practices.

● Redesigned billing and operational workflows, resulting in a 40% improvement in process efficiency.

● Performed technical and data analysis for yield optimization, supporting business and client decision-making with actionable insights.

● Used ChatGPT to draft user stories and acceptance criteria, improving documentation speed and delivery alignment.

● Redesigned billing and operational workflows, resulting in a 40% improvement in process efficiency.

● Managed end-to-end invoice processing, including invoice generation, submission, tracking, and follow-up on overdue or unreceived invoices.

● Conducted final approval checks before payment processing, ensuring documentation completeness, accuracy, and compliance with internal requirements.

● Cleared a 4-year backlog of pending payments by identifying missing-documentation issues, coordinating follow-ups, and resolving 95% of outstanding cases within 4 months. Nav Backoffice IT Solutions Pvt. Ltd.

Project Coordinator Mar 2021 - Jul 2021

● Streamlined billing workflows and documentation processes, improving invoice processing turnaround time by 20%.

● Worked with finance and audit stakeholders, including KPMG, to resolve escalations and improve coordination across teams.

● Supported operational tracking and documentation in NetSuite, including invoice upload and approval-related activities.

● Helped improve workflow structure and communication, contributing to more predictable and efficient delivery cycles.

Teleperformance India Pvt. Ltd.

Subject Matter Expert Oct 2019 - Feb 2021

● Identified workflow gaps and supported process improvements that reduced handling time and improved operational efficiency.

● Coordinated with Quality, Operations, and Support teams to implement iterative enhancements that improved CSAT and team effectiveness.

● Investigated technical and fraud-related issues, reducing incident occurrence by 15% through structured root- cause-based improvements.

● Produced data-driven insights and reports for leadership to support decision-making and prioritization. Genpact India Pvt. Ltd.

Process Developer Aug 2017 - Oct 2019

● Supported automation initiatives, including keystroke automation, leading to a 50% reduction in manual work.

● Performed quality assurance and process support activities to maintain compliance with timelines and service expectations.

● Contributed to delivery consistency through process standardization and workflow improvements. PROJECTS

● Security Check App

● Securify - Data Masking App

● Testmart.com - UI/UX and Web Redesign

● Keystroke Automation

● Automated Invoice System

EDUCATION

MBA, Operations Management 2024

M.Com 2019

B.Com 2017

CERTIFICATIONS

● Certified ScrumMaster (CSM) - Scrum Alliance

● Salesforce Administrator

TECHNICAL SKILLS

Project and Collaboration Tools: Jira, Confluence, Zoho, Slack, Zoom, Google Workspace, Microsoft Office Business Systems and CRM: Salesforce, NetSuite

Documentation and Delivery Support: BRD, User Stories, Acceptance Criteria, UAT Support, Backlog Tracking AI Tools: ChatGPT, Claude, Cursor AI

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