Virtual Personal Assistant & Customer Service
Resume:
TAMA NDIFOR NDUMU
VIRTUAL PERSONAL ASSISTANT CUSTOMER SERVICE PROFESSIONAL
CONTACT
ADDRESS
*** ********* ****, ******, **
21204
PHONE
*********@*****.***
RELOCATION
Willing to relocate anywhere
SOFTWARE & TOOLS
Zendesk CRM
Automated Scheduling Tools
Cloud Storage (Google
Workspace / Drive)
Microsoft Word & Excel
Microsoft PowerPoint
CORE SKILLS
Executive & Calendar Mgmt.
Travel Logistics & Planning
Email Screening &
Correspondence
Confidential Data Handling
Vendor & Event Management
Data Entry & Record Keeping
Customer Support Excellence
LANGUAGES
ENGLISH
Native / Fluent
PROFESSIONAL SUMMARY
Organized, detail-oriented Virtual Personal Assistant and Customer Service Professional with expertise in calendar coordination, executive correspondence, confidential record keeping, and CRM platforms including Zendesk. Proven track record of optimizing client productivity, introducing efficient automated tools, and delivering high-quality customer assistance across online channels.
PROFESSIONAL EXPERIENCE
Virtual Personal Assistant Feb 2025 – Present
Private Clients – Towson, MD (Remote)
Coordinate calendars, appointments, and travel logistics to maximize daily productivity for 2 private executive clients.
Screen emails, manage high-volume correspondences, and serve as the primary point of contact for external inquiries.
Maintain secure, structured cloud storage systems for financial documents, contracts, and confidential personal records.
Research vendors, source event spaces, and manage budgets for private and professional events.
Introduced automated scheduling tools that reduced booking errors and saved four hours per week.
Handle sensitive personal data, financial information, and proprietary business materials with absolute discretion.
Customer Service Representative Mar 2024 – Feb 2025 Pharmacy Rite Aid – Baltimore, MD
Assisted customers across online channels, answering questions, processing transactions, and resolving complaints efficiently. Guided customers in locating products and store locations while providing friendly, knowledgeable assistance.
Played a key role in ensuring a positive shopping experience and maintaining accurate customer interaction records. EDUCATION
Bachelor of Arts in African American and Africana
Studies
Aug 2019 – Dec 2023
University of Maryland, College Park (UMD)
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