Learning & Development Leadership Training Manager

Justin Wright

Learning & Development Leader Training Manager Leadership

Development

* ******* *****, **** ******, IL 60466

Phone: 312-***-****

Email: **********@*****.***

Professional Summary

Learning and development professional with more than 20 years of leadership experience coaching, training, and developing high-performing teams in fast-paced hospitality environments. Passionate about helping leaders grow through structured onboarding, performance coaching, operational training, and continuous improvement. Recognized for building accountability, strengthening culture, and preparing future leaders. Core Competencies

Leadership Development • Facilitation • Training Delivery • Coaching & Mentoring • New Hire Onboarding • Performance Management • Change Management • Adult Learning • Employee Engagement • Operational Excellence • Cross-Functional Collaboration • Talent Development Professional Experience

Portillo's – General Manager

• Trained, coached, and developed managers and hourly team members across multiple operational areas.

• Conducted onboarding, skills training, performance reviews, and leadership coaching.

• Built development plans to improve operational consistency and prepare future leaders.

• Led pre-shift meetings, operational training sessions, and ongoing coaching initiatives.

• Used business metrics to identify development opportunities and improve team performance. SSP America – Restaurant Operations Leader / Manager

• Mentored team members, reinforced service standards, and supported training for new leaders in a high-volume environment.

Leadership Highlights

• 20+ years developing leaders and coaching teams.

• Extensive experience creating engaging training environments.

• Proven ability to improve performance through coaching, feedback, and accountability.

• Skilled at communicating complex operational standards in an approachable, practical way. Technical Skills

Microsoft Office Suite • Learning Management Systems • POS Systems • Performance Reporting • Workforce Scheduling • Operational Dashboards

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