Litigation Paralegal and Legal Assistant

Yaiza E. Del Valle

**** ******* ******

Kissimmee, FL 34744

Cell Phone: 407-***-****

*****@**********.***

Profile

To find a position where I can fully utilize my academic and professional knowledge to the benefit of my employer, as well as my personal development. Experience

Morgan & Morgan, PA (Personal Injury Law) Orlando, Florida Litigation Paralegal (May 2021 – Present)

• Handle incoming/outgoing telephone calls for clients, opposing counsel and judicial employees/clerk

• Draft legal documents, correspondence with proper grammar, pleadings, deposition summaries and discovery documents (Request to Produce, Request for Admissions and Interrogatories) in State and Federal court

• Schedule appointments

• Assisted attorneys in preparing for hearings, trials and meetings The Rock Law Group (Insurance Defense) Maitland, Florida Legal Assistant (January 2019 – 2021)

• Handle incoming/outgoing telephone calls for clients, insurance companies and medical providers

• Draft legal documents, correspondence with proper grammar, pleadings, deposition summaries, Motions and discovery documents (Request to Produce, Request for Admissions and Interrogatories)

• Filing and sorting of legal documents and medical records

• Heavy scheduling of depositions, mediations and general appointments

• Assisted attorneys in preparing for hearings, trials and meetings Express Scripts (Accredo Pharmacy) Orlando, Florida Patient Care Advocate October 2017 – Present

• Handle customer service phone calls from members, providers, physicians and internal and external clients related to pharmacy benefits in call center.

• Work to research and resolve problems in a timely manner.

• Assist members in understanding and maximizing the use of their pharmacy distribution program.

• Use computerized system to gather information and respond to questions.

• Document issues and resolutions in a common database. Escalate issues as necessary The Martindale Law Group (Personal Injury Law) Orlando, Florida Litigation Paralegal September 2016 – August 2017

• Handle incoming/outgoing telephone calls for clients

• Draft legal documents, correspondence with proper grammar, pleadings, deposition summaries and discovery documents (Request to Produce, Request for Admissions and Interrogatories)

• Negotiate medical bills and liens

• Schedule appointments

• Assisted attorneys in preparing for hearings, trials and meetings The Pendas Law Firm (Personal Injury) – Orlando, Florida Litigation Paralegal/Case Manager May 2010 – August 2016

• As a Case Manager managed approximately 80-100 pre-suit files from initial intake to settlement.

• Handled incoming and outgoing telephone calls

• Set up initial insurance claims, ordered police reports, medical records and prepared demand packages.

• Negotiated and reduced medical bills and liens.

• Prepared closing statements.

• As a Litigation Paralegal drafted legal documents, correspondence, pleadings, deposition summaries and discovery documents (Request to Produce, Request for Admissions and Interrogatories).

• Negotiated medical bills and liens

• Assisted lawyers in preparing for hearings, trials and meetings Allen & Murphy, P.A. (Personal Injury/Medical Malpractice) – Orlando, Florida Legal Assistant May 2007 – October 2009

• Handled incoming and outgoing telephone calls

• Conduct client interviews and maintain general contact with client so long as the client is aware of the status of the case

• Transcribed dictations Assisted lawyers in preparing for hearings, trials and meetings •

• Investigated facts of cases and ensured that all relevant information was considered.

• Drafted legal documents, correspondence and pleadings Mel Himes Insurance – Deltona, Florida

Customer Service Rep/Administrative Assistant March 2005 – March 2007

• Handled incoming and outgoing telephone calls from clients to answer questions regarding insurance problems or complaints

• Assisted with high volume of data entry in the production department

• Organized and distributed incoming mail for existing and new client files

• Organized and filed new client files

• Handled a high volume of data entry for all new clients Education

Bachelors of Arts (BA) – Psychology, May 2004

Southern Adventist University, Collegedale, TN

Digital Marketing – Digital Wealth Academy – May 2023 Online Course

Skills

Bilingual (English/Spanish)

Social Media SEO

Facebook, Instagram, Tiktok content

creation, management and analytics

Email Marketing and Automation

Pro-Law

Microsoft Word, Excel, Power Point, Outlook

Amicus

Electronic Case Filing (ECF)

Client Profile

Litify

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