Loan and Collections Store Manager
Resume:
Rachel Hopkins
****A Vermont Drive
Dover, DE ***01
rachelhopkins62815@gmail.c
om
EXPERIENCE
National Financial (Loan till Payday), Dover, DE — Store Manager
April 2017 - September 2025
Customer service, ensure confidentiality is always done, cash handling, collections, settlements, data entry, collect documents and update as needed, daily paperwork, underwriting for installment and title loans, bank runs, timesheets, quality control, garnishments, online training, marketing, court representative, in charge of 4 employees daily. American Finance, Harrington, DE — Account Manager February 2025 - August 2025
Customer service, collections, daily calls in and out, mail final notices, collect payments, ensure confidentiality of customers personal information. NCAS of Delaware (Advance America), Dover, DE — Assistant Manager
June 2015 - April 2017
Customer service, cash handling, collections, data entry, daily paperwork, Processing installment and title loans and payday loans, filing of paperwork, bank runs, marketing, moneygram, and money orders. Ace Cash Express, Seaford, DE — Customer Service Associate November 2014 - June 2015 Company went out of business Customer service, cash handling, collections, data entry, daily paperwork, Processing installment and title loans and payday loans, filing of paperwork, bank runs, marketing, moneygram, and money orders. Lofland Park Center, Seaford, DE — Housekeeper
May 2014 - November 2014
Basic housekeeping of patient rooms, cleaning offices, eating areas, break areas, and bathrooms.
Perdue Farms, Georgetown, DE — Production Worker
December 2013 - January 2014
Worked on a production line taking raw whole chickens and putting them in a tube to be bagged and sealed for distribution. SKILLS
Computers (43 years)
Collections (8 years)
Data Entry (8 years)
Customer Service (26 years)
Bill Payment (8 years)
Moneygram (8 years)
Supervising (17 years)
Copy/Fax/Scan (8 years)
Ring Central (6 years)
Marketing (8 years)
Garnishments (2 years)
LANGUAGES
English
Giant, Easton, MD — Clerk
July 2013 - December 2013
Customer service, cash handling, daily paperwork, stocking, every Thursday evening I went around and pulled all the old sales tags down for the new ones to be put up.
Walmart, Cambridge, MD — Deli Associate
June 2012 - July 2013
Customer service, food service, daily paperwork,stocking, rotating, cleaning, temperature checks.
Post Office, Preston, MD — Rural Mail Carrier
February 2010 - June 2012 On call Position
Sort, case, and deliver mail by driving a mail truck. Customer Service. I also worked at 5 other locations as an on call person when needed. A total of 12 routes to remember.
Wawa, Cambridge, MD — Shift Manager
June 2006 - December 2009
Customer service, cash handling, daily paperwork, Food Service, supervising up to 15 people at a time, plan-o-grams, inventory, placing orders.
YMCA, Cambridge, MD — Receptionist
February 2006 - June 2006
Customer service, cash handling, collections, data entry, daily paperwork, Answering phones.
Hardee’s, Easton, MD — Cashier/Cook
June 1996 - February 2006
Customer service, cash handling, food service, cleaning, stocking, orders, inventory.
Black & Decker, Easton, MD — Production worker
January 1999 - October 1999
Worked on an assembly line making cordless drills. EDUCATION
Colonel Richardson High School, Federalsburg, MD — Diploma
June 1997
Data processing
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