Customer Support & MIS Executive (Excel)

Abhishek Sharma

Jaipur, Rajasthan

Mobile: 935*******

Email: ******************@*****.***

Professional Summary

Results-driven Customer Support Professional with 1.5 years of experience in inbound and outbound processes. Skilled in performance reporting and data analysis using MS Excel (Pivot Table, VLOOKUP, IF, COUNTIF). Seeking an opportunity as MIS Executive or Team Leader to contribute analytical and operational expertise.

Work Experience

• Handled 100+ inbound & outbound calls daily.

• Maintained daily and weekly performance reports in Excel.

• Used Pivot Table to summarize team performance data.

• Applied VLOOKUP to track agent productivity.

• Assisted Team Leader in target vs achievement tracking.

• Resolved customer escalations efficiently.

• Maintained 95%+ attendance and KPI compliance.

Technical Skills

• MS Excel (Pivot Table, VLOOKUP, IF, COUNTIF)

• Performance Reporting & Data Analysis

• CRM Handling

• Target Tracking & Analysis

• Basic Data Management

Soft Skills

• Team Coordination

• Problem Solving

• Communication (Hindi – Fluent, English – Working Proficiency)

• Time Management

Education

Bachelor’s Degree – MDSU, Ajmer (Appearing)

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