Special Needs Teacher Aide & Customer Support

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ERICA GREEN

Skills

Helping Students with Special Needs

Small Group and Individual Assistance

Calm and Patient Demeanor

Classroom Technology

Teacher Support and Collaboration

Report Creation

Call Documentation

Order and Refund Processing

Understanding Customer Needs

Customer Retention Strategies

Issue and Complaint Resolution

Data Entry

Multitasking and Prioritization

Business Development Understanding

Microsoft Office Expertise

Call Center Operations

Inbound and Outbound Calling

Senior Leadership Support

Sales Expertise

System Implementation

Product Organization

Office Equipment Proficiency

Experience

Production Worker

Ilgin

Kept operations area neat and orderly to minimize obstacles. Sorted and packaged products to prepare for processing or shipment. Set up and operated production equipment according to daily work orders and safety procedures. Examined final products for conformance with quality and design standards. Moved items between machines, conveyors and transport equipment to meet production needs. Set up and operated production machinery according to company's specific standards and protocols. Production Associate

Serge

Completed product assembly according to standardized procedures. Diligently maintained safety and quality standards. Examined final products for conformance with quality and design standards. Moved items between machines, conveyors and transport equipment to meet production needs. Used hand and power tools to perform operational and routine tasks. Inspected and repaired products to meet project expectations. Sales Associate

Dollar General Market

Helped customers find specific products, answered questions and offered product advice. Engaged customers in friendly, professional dialogue to determine needs. Answered incoming telephone calls to provide store, products and services information. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Collected payments and provided accurate change.

Worked with fellow sales team members to achieve group targets. Advanced Training Program

Transportation Communications Union

Packed boxes and stock using organizational guidelines. Kept up to date on safety procedures and correct lifting techniques to prevent injuries. Assisted customers with ticket purchases, trip planning, pricing and scheduling. Completed order transactions and generated travel documentation and detailed itineraries. Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up.

18 Bradley Road, Ft. Mitchell, AL 36856 334-***-**** *****.*******@*****.*** 03/2011 to 01/2012

02/2009 to 03/2011

05/2009

Seale, AL

Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.

Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Business Administrator

Montgomery Job Corps Center

Documented business requirements, functional specifications and training procedures. Maintained work safety and followed established operating procedures and practices. Managed office operations, scheduling and inventory audits. Defined and understood team member responsibilities to enhance group efficiency and performance. Fostered client and vendor relationship building through consistent and effective communication. Implemented business processes to streamline daily operations and increase efficiency. Established and maintained effective communication between business units and senior management. Certified Teacher Assistant

4th Street Daycare Center

Established positive relationships with students, parents, fellow teachers and school administrators. Supervised children and participated with children in activities. Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.

Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.

Contributed to positive, educational setting by delivering gentle discipline and promoting student success.

Helped students master learning concepts through one-on-one and small group tutoring. Assisted teachers with lesson preparation and curriculum implementation. Education and Training

High School Diploma

Russell County High School

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