Remote Customer Service & Administrative Clerk
Resume:
Laila Smith
Tampa, FL *****
******************@*****.***
As a customer service representative and administrative clerk I’ve acquired these skills: Responding promptly and professionally to customer inquiries via phone, email, or chat, addressing their needs and concerns.
Providing accurate and relevant information to customers regarding product features, pricing, and availability. Troubleshooting and resolving customer complaints and issues, escalating to the appropriate departments when necessary. Maintaining accurate customer records and update information in the customer support system. Collaborating with other team members and departments to ensure customer requirements are met. Striving to achieve individual and team performance goals, including response time, customer satisfaction, and quality metrics. Continuously develop knowledge of company products and services to provide effective support. Adhering to company policies and procedures, including privacy and data protection regulations. Working remotely from home, ensuring a quiet and professional work environment which I have cultivated. Authorized to work in the US for any employer
Work Experience
Administrative Clerk I
Vivint Smart Home - Remote
May 2020 to Present
In this position I handle, billing, account information updates and finding loan errors. I work with outbound and inbound calls while following up with customer billing concerns, quality of service answering general questions, sending documents, reviewing contracts and explaining billing ledgers. I also work on solo projects where I manage my own time and work, as well as approving refunds and credits to customers. There is a responsibility to keep up with all the products latest features to ensure our customers have all they need to feel safe.
Waitress/Hostess
Hooters - Spring Hill, FL
September 2019 to March 2020
Interacting with customers and building relationships is one of the many strong skills learned working there. Using pos system and dish cleaning.
I also have training in basic food/drink safety as well as promoting and advertising for products and companies during travel and on site.
Crew member
Taco Bell - Maricopa, AZ
June 2018 to August 2019
For the duration of my employment It was expected to cook, clean and deal with customers, obtaining a food handling card and dealing with unsatisfied customers, promoting products and receiving delivery items.
Childcare Provider
Puma Cub Cheer - Maricopa, AZ
January 2015 to April 2018
In this role I assisted with after school care and activities for school aged children. Assistant
MAS Mobile Notary - Maricopa, AZ
January 2017 to January 2018
The main responsibilities were to interact with customers over the phone as well as in person,advertising and offering services within the community. I also organized papers, recorded appointments and kept records.
Crew member
Little Caesars
June 2017 to July 2017
The duties pertaining to this job were cooking, Cleaning, Cashier duties. We ensured efficient service and cleanliness in the restaurant.
Education
High school diploma
Sequoia Charter School - Maricopa - Maricopa, AZ
August 2015 to May 2019
Associate in Arts (AA) in Pursuing AA
Pasco-Hernando Community College
January 2019
Skills
• Coaching (1 year)
• Sales Experience (1 year)
• Customer Service (4 years)
• Senior Leadership
• Food Handling (4 years)
• Kitchen Experience
• Leadership (5 years)
• Strategic Planning
• Time Management
• Marketing
• Program Management
• Bartending (Less than 1 year)
• Serving Experience (2 years)
• Childcare (2 years)
• Restaurant Experience (4 years)
• POS (1 year)
• Negotiation
• Salesforce (1 year)
• Problem-solving
• Flexibility
• Team Work (4 years)
• Reliability
• Front desk
• Windows
• English (10+ years)
• Budgeting
• Social media management
• Google Docs
• Typing
• Driving
• Project Management
• Microsoft Outlook
• Presentation Skills
• CRM Software
• Account Management
• Sales
• Communication skills
• Analysis skills
• Phone etiquette
• Debits & credits
Awards
Senior leadership
Certifications and Licenses
Food Handler
Present
ServSafe
Present
TIPS Certified
Food Handler Certification
Alarm certificate
Driver's License
Assessments
Customer service — Proficient
May 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Recycling club
Additional Information
SKILLS
Conversational Spanish
Time management
Communication
Negotiation
Collaboration
Child care
Promotion
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