Cybersecurity Technical Support Analyst

STEVEN PARK

Suwanee, GA ***** 253-***-**** **********@****.*** linkedin.com/in/steven-park-23a698300

PROFESSIONAL SUMMARY

Technical Support Professional with cybersecurity training, customer service experience, and a proven ability to troubleshoot issues, document incidents, and support end users. CompTIA Security+ and CySA+ certified with hands-on experience utilizing SIEM tools, investigating security events, and assisting users with technical issues. Former U.S. Marine recognized for strong communication, attention to detail, and the ability to manage multiple priorities in fast-paced environments. Experienced in handling inbound and outbound communications, maintaining accurate records, and delivering exceptional customer support. Fluent in English and Korean.

TECHNICAL SKILLS

Technical Support • Help Desk Support • Customer Service • Ticket Documentation • Incident Management • End User Support • Remote Support • Troubleshooting • Security Monitoring • SIEM Tools • Splunk • IBM QRadar • Wireshark • Nessus • Nmap • Windows • Linux • Microsoft 365 • TCP/IP • DNS • VPN • Python • Bash • CRM Systems • Documentation • Communication

PROFESSIONAL EXPERIENCE

ABSURY AUTOMOTIVES IT Security Analyst Intern Feb 2025 – Jul 2025

Investigated and documented security incidents, ensuring timely identification and resolution of potential threats.

Utilized SIEM tools, endpoint protection platforms, and security monitoring systems to support daily operations.

Assisted users with technical and security-related issues, providing troubleshooting and support.

Created cybersecurity awareness materials covering phishing prevention, password security, and data protection.

Maintained detailed documentation of incidents, investigations, and remediation activities.

US MARINE CORPS Marine Corps Technician Nov 2020 – Mar 2024

Served as a primary point of contact for equipment induction and maintenance coordination, handling several inbound and outbound calls daily regarding service requests, equipment status, and operational support.

Documented maintenance activities, tracked equipment records, and provided status updates to personnel and leadership.

Troubleshot equipment issues and coordinated with multiple departments to ensure timely resolution.

Maintained accurate records and technical documentation while adhering to strict military procedures and standards.

Conducted inspections, testing, and quality assurance checks to ensure operational readiness and compliance.

Demonstrated exceptional customer service, communication, and problem-solving skills in a high-tempo environment.

BURGER KING Crew Member Jan 2020 – Jun 2020

100+ customers daily assisted, while delivering excellent customer service in a fast-paced environment.

Answered customer questions, resolved concerns, and ensured accurate order fulfillment.

Processed transactions accurately while maintaining attention to detail and professionalism.

Collaborated with team members to maintain efficient operations and customer satisfaction.

EDUCATION & TRAINING

Cyber Warrior Program MyComputerCareer 2026

Completed over 400 hours of technical lectures and hands-on training

CompTIA Security+ CompTIA CYSA+

Atlanta Metropolitan State College Certificate in Cyber Security 2024

Year Up United Cyber Security Career Development Program 2024

Google Cybersecurity Professional Certificate 2024

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