Operations & Staffing Support Specialist

Gregg Delaney

Pearland, TX • 303-***-**** • *****.*.*********@*****.*** • LinkedIn: greggdelane y

Professional Summar y

Detail-oriented operations and administrative professional with 20+ years of experience supporting high-volume, fast-paced environments. Proven ability to manage staffing support functions including attendance tracking, roster coordination, scheduling, and documentation control. Recognized as a trusted resource for resolving discrepancies, answering employee and leadership inquiries, and ensuring timely, accurate follow-through. Strong background in authoring communications, maintaining confidential records, and improving operational processes through root cause analysis and collaboration. Committed to delivering Southwest Airlines’ core values of friendly service, reliability, and team- centered support .

Core Skill s

Staffing, Scheduling & Roster Coordination

Attendance & Leave Tracking (Compliance-Focused)

Employee & Leadership Support (Primary Point of Contact) Station Communications, Reports & Meeting Minutes

Customer Service & Inquiry Resolution

Records Management & Documentation Control

Microsoft Office (Excel, Word, PowerPoint, Outlook) Operational Process Improvement & Root Cause Analysis Cross-Functional Coordination & Team Support

Confidential & Sensitive Information Management

Administrative Problem Solving & Discrepancy Resolution Multi-Tasking in Fast-Paced, Deadline-Driven Environments Project Coordination & Reportin g

Professional Experienc e

Youth Development Officer

Harris County Juvenile Probation – Youth Village Seabrook, TX October 2025 – June 7th 2026

• Supervise and ensure the safety, security, and well-being of youth in a secure residential facility in compliance with TJJD standards and all federal, state, and

• local Monitor, regulations document, and report youth behavior, progress, and incidents using electronic reporting systems and detailed daily logs

• Serve as a key communicator between unit staff, supervisors, and treatment teams,

• ensuring De-escalate accurate behavioral and timely situations information using verbal flow intervention and approved physical

• techniques Coordinate in and accordance supervise with daily policy activities, encouraging participation and supporting

• structured Maintain accountability programming of youth movement, including internal escorts and external

• transport Assist youth to appointments with daily living and skills, activities reinforcing structure, accountability, and

• personal Support operational responsibility consistency by adhering strictly to policies, procedures, and documentation standards in a high-accountability environment Courier Respiratory Medical Technician

Texas Home Medical – Pasadena, TX

Mar 2024 – May 202 5

• Managed documentation, compliance tracking, and reporting, ensuring accuracy

• and Served alignment as a primary with regulatory point of contact and company to resolve standards service discrepancies, administrative

• issues, Maintained and customer organized, concerns audit-ready with records timely follow-while safeguarding up confidential and

• sensitive Coordinated information daily schedules and logistics, supporting efficient operations and on-

• time Delivered service friendly, delivery professional customer service while handling inquiries and building positive relationships

Freelance Operations & Communications Manager

TriView Production – Aurora, CO

2015 – 202 3

• Led coordination of multiple projects, ensuring accurate documentation, scheduling

• alignment, Authored and and distributed timely execution communications, reports, and meeting materials to support

• leadership Facilitated and meetings team alignment by organizing agendas, capturing notes, and tracking follow-up

• actions Identified operational gaps and implemented process improvements based on

• workflow Managed multiple analysis concurrent and future needs priorities while maintaining high accuracy, organization, and deadline adherence

Customer Service Supervisor / Operations Lead

Nextel / Sprint – Denver, CO

2004 – 201 4

• Supervised high-volume operations, supporting staffing coordination, attendance

• oversight, Acted as a and key service resource performance for employees and leadership, resolving procedural issues

• and Maintained responding detailed to operational records, reports, inquiries and documentation to ensure compliance with

• company Delivered policies training and and standards structured communication to staff, improving consistency

• and Analyzed operational recurring effectiveness issues, identified root causes, and implemented solutions to improve workflow and service delivery

Education & Certification s

Associate’s Degree – Art & Design, Art Institute of Colorado Medical Terminology Certification (2025)

HIPAA Compliance Trainin g

Additional Qualification s

Strong written and verbal communication skills across all organizational levels Demonstrated ability to handle confidential and sensitive information with sound judgment Self-motivated and capable of completing non-routine tasks independently Proven ability to balance multiple assignments with accuracy and timely delivery Comfortable working flexible schedules, including early mornings, evenings, weekends, and holidays

Ability to work in fast-paced, team-oriented operational environment s Technical Proficiencie s

Microsoft Excel • Word • PowerPoint • Outlook • Data Tracking Systems • Documentation Management System s

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