Retail Operations & Relationship Banking Professional

TATEVIK HOVHANNESYAN

Valley Village, CA

818-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Customer-focused and results-driven professional with strong experience in financial transactions, cash handling, sales support, client relationship management, and business operations. Proven ability to build customer trust, process accurate transactions, and support branch sales goals. Seeking to leverage retail management and business ownership experience into a Relationship Banker position. CORE COMPETENCIES

• Customer Relationship Management

• Cash Handling & Cash Reconciliation

• Financial Transactions Processing

• Sales & Cross-Selling

• Account Opening Support

• Client Needs Assessment

• Regulatory Compliance Awareness

• Bookkeeping & Invoicing

• QuickBooks

• Microsoft Outlook & Office

• Shopify

• Multilingual Communication

PROFESSIONAL EXPERIENCE

Owner T.T. Ribbon Printing Inc 2023 – Present

• Manage daily business operations, client accounts, and financial tracking.

• Process payments, invoicing, and bookkeeping using QuickBooks.

• Build and maintain long-term customer relationships.

• Provide consultative sales support and customized solutions.

• Oversee inventory management and order fulfillment.

• Handle business financial reporting and expense tracking. Store Manager / Cashier Chocolate Counter North Hollywood, CA 2021 – Present

• Process high-volume cash, credit, and POS transactions accurately.

• Perform daily cash balancing and reconciliation.

• Provide exceptional customer service in fast-paced environment.

• Resolve customer concerns and identify sales opportunities.

• Supervise staff and oversee daily store operations.

• Maintain compliance with company procedures.

Personal Assistant Royalty Trucking Insurance Inc 2017 – 2018

• Supported client communications and documentation.

• Assisted with administrative and operational processes.

• Managed scheduling and office correspondence.

CEO / Event Planner Dream Place for Kids 2016 – 2017

• Conducted client consultations and managed service contracts.

• Oversaw budgeting, payment collection, and vendor coordination.

• Promoted services through marketing and social media. EDUCATION

Child Development Diploma, LA Valley College (2014 – 2017) Piano Instructor Diploma, Yerevan State Music College (2001 – 2005) High School Diploma, Yerevan State High School #77 LANGUAGES

English Russian Armenian

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