CAPM Project Coordinator and Change Management

Xena Jennings

865-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Certified Associate in Project Management (CAPM) with experience coordinating operational projects, implementing new processes, analyzing performance data, and leading teams through organizational changes. Skilled in project coordination, documentation, scheduling, training implementation, process improvement, and reporting. Experienced in supporting software rollouts, developing standardized procedures, and collaborating across departments to improve operational efficiency. Strong background in managing multiple priorities, coordinating teams, and driving successful process adoption.

CORE SKILLS

• Project Coordination

• Project Implementation

• Software Rollout Support

• Project Documentation

• Process Improvement

• Change Management

• Training Implementation

• Procedure Development

• Project Tracking

• Progress Reporting

• Data Analysis

• Performance Metrics

• Operational Planning

• Cross-Functional Collaboration

• Resource Coordination

• Risk Identification & Problem Solving

• Microsoft Excel

• Microsoft Office Suite

• Google Workspace

• Documentation Management

PROFESSIONAL EXPERIENCE

Marketing Agent

Travel + Leisure Co. — Sevierville, TN

February 2026 – Present

• Manage daily marketing operations in a high-volume, metrics-driven environment while meeting performance objectives.

• Track and analyze conversion data, appointment results, and performance metrics to identify trends and improvement opportunities.

• Maintain accurate customer documentation and records through CRM systems and internal processes.

• Coordinate appointments and communication between prospective customers and internal sales teams.

• Utilize reporting data to support decision-making and improve workflow efficiency.

• Adapt quickly to changing priorities while managing multiple deadlines and responsibilities.

Front Desk Manager

Exploria Resorts — Gatlinburg, TN

February 2025 – November 2025

• Managed front desk operations across two resort locations while coordinating daily business activities and operational priorities.

• Supported the rollout and implementation of a new timeshare software system across two locations by assisting with process adoption, team training, and operational transition.

• Coordinated communication between departments to identify issues, improve workflows, and support successful implementation.

• Trained employees on updated procedures and helped ensure consistency during the transition to new systems.

• Supervised, trained, interviewed, and supported employees to maintain operational standards.

• Processed bi-weekly payroll for 40–70 employees while ensuring accuracy and compliance.

• Maintained employee documentation and partnered with Human Resources on administrative processes.

• Reviewed financial transactions, reconciled guest accounts, and prepared nightly audit reports.

• Identified opportunities to improve processes, communication, and operational efficiency.

Manager

Ole Smoky Moonshine — Gatlinburg, TN

August 2021 – January 2025

• Managed daily operations for a high-volume retail environment while leading teams of 40–70 employees.

• Assisted in developing and implementing a standardized onboarding and training protocol across all Ole Smoky locations.

• Supported the rollout of updated procedures by coordinating training, communication, and employee adoption.

• Coordinated staffing, task assignments, and operational priorities to achieve business goals.

• Analyzed sales reports and performance data to identify trends and implement improvement strategies.

• Managed inventory processes and collaborated with internal departments to maintain accuracy and efficiency.

• Supported operational improvement initiatives focused on consistency, workflow optimization, and customer experience.

• Maintained compliance with company policies, safety standards, and quality requirements.

EDUCATION

South College — Knoxville, TN

Health Science Pre-Pharmacy Studies

CERTIFICATIONS

• Certified Associate in Project Management (CAPM) — Project Management Institute (PMI)

• Crime Scene Technician (CST) Certification

• Bloodborne Pathogens Certification

TECHNICAL SKILLS

• Microsoft Excel

• Microsoft Word

• Microsoft Office Suite

• Google Workspace

• Google Calendar

• CRM Systems

• Data Entry

• Reporting Tools

• Payroll Systems

• Documentation Management

• Presentation Preparation

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