Customer-Focused Sales and Technical Support
Resume:
Summary Personable and dedicated individual with extensive experience in sales, technical support,
customer support and accounting. Solid team player with upbeat, positive attitude and motivated to maintain customer satisfaction and contribute to the company’s success.
Inside and outside sales
Technical Support Troubleshooting
Customer Support
Computer Knowledge
Payment processing
Organization skills
Attention to detail
Resolving problems and incidents
Verbal and written communication skills
Collections and invoice processing
Accounts Receivable
EXPERIENCE Box Inc. Front Desk Security – June 2022 to Present 2024 Prosegur Security Company - Milpitas, CA
Monitoring front lobby security desk and building ground floor
Check in employee’s guest, visitors, vendors and contractors.
Create new employee and contractor profile into the system.
Assign temporary badges for employees, vendors and contractors.
Patrol set assigned interior and exterior location of the building twice a day during shift.
Process camera audit and reports for all Box Inc. office locations.
Create DAR (Daily Activity Report) daily for each security guard to submit to manager. Retail Sales Representative- Oct. 2012 to Dec. 2022 Intercontinental Exchange (ICE) / NYSE Exchange - Pleasanton, CA
Acquire new customers and identified unique needs to deliver relevant products.
Placed orders and answered customers questions through emails and over phone to maximize customer service.
Answered questions regards to the markets and what exchanges needed for their trading needs.
Demonstrate product features to align with customer needs
Developed customized sales techniques to successfully sell and upsell services to new and existingclients.
Maintained customer, company accounts and affiliate partner accounts. Technical Support Representative - Oct. 2005 to Oct. 2012
Demonstrated advanced product knowledge to solve customer issues.
Supported customers with online billing and technical support issues.
Served as first point of contact for incoming technical service calls and emails.
Used remote login tools to assist clients with technical, product and data questions.
Assisted in understanding products, components and systems using technical demonstrations.
Handled customer service issues by providing guidance or escalating for advanced supports. Joseph
Bangkot
*******@*****.***
San Mateo, CA
SKILLS
Customer Support Representative / Billing / Accounting - Oct. 1995 to Oct. 2005
Answered inbound calls, emails to facilitate customer service.
Set up and activated customer accounts.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Escalated customer concerns, issuesand requirements to supervisors for immediate rectification.
EDUCATION
AND TRAINING South San Francisco High School - South San Francisco, CA - High School Diploma 07/85 Skyline Community College - Pacifica, CA - 2 years 8/86 to 9/88. Computer Science.
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