Operations Coordinator & Business Systems Analyst

MYA DAVIS

Covington, GA 678-***-**** ***.*****.**@*******.*** linkedin.com/in/myafaith74

PROFESSIONAL SUMMARY

Results-driven Operations Coordinator with experience in operations support, business systems analysis, project coordination, customer service, and administrative operations. Skilled in process improvement, stakeholder communication, documentation, reporting, scheduling, CRM systems, SharePoint, Jira, Microsoft Excel, and Google Workspace. Known for improving efficiency, solving complex problems, and supporting cross-functional teams in fast-paced corporate environments.

CORE SKILLS

Operations Coordination • Project Coordination • Business Analysis • Process Improvement • Workflow Optimization • Data Analysis • KPI Reporting • Documentation • Scheduling • Stakeholder Management • Customer Service • Microsoft Excel • Microsoft Office • Google Workspace • SharePoint • Jira • CRM • Time Management

PROFESSIONAL EXPERIENCE

Operations Coordinator Verizon

03/2024–06/2026

Coordinated daily operations for cross-functional teams, ensuring projects and deliverables remained on schedule.

Managed calendars, meetings, documentation, and reporting to improve operational efficiency.

Tracked KPIs, identified workflow risks, and recommended process improvements.

Served as primary liaison between internal teams and external partners.

Implemented technology-driven process improvements that streamlined operations.

Business Systems Analyst Boeing

01/2023–10/2023

Gathered and analyzed business requirements to support system enhancements.

Partnered with stakeholders to improve data quality and business processes.

Created SOPs, user guides, and process documentation.

Utilized Excel, SharePoint, and Jira to manage projects and documentation.

Customer Service Specialist Intel

01/2022–04/2022

Resolved customer issues via phone, email, and chat.

Maintained CRM records with accurate documentation.

Consistently delivered professional customer service and issue resolution.

Administrative Support Assistant

Previous Experience

Supported office operations through scheduling, reporting, document management, and data entry.

Prepared spreadsheets, presentations, and reports for leadership.

Improved organization and administrative workflows.

EDUCATION

Master of Information Technology (In Progress), Strayer University (Expected 2026)

Bachelor of Information Technology, Strayer University (2021)

Associate of Information Technology, Strayer University

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