Customer Service to UX Research Designer

Corey McLaughlin

*********@*****.*** 336-***-**** High Point, NC

SUMMARY

Seasoned professional with 17 years in customer service roles, adept at consulting and delivering quality outcomes. Skilled in design consultation and project management at FedEx Office, aligning with UX research methodologies. Seeking to apply my meticulous attention to detail and user-focused approach as a UX/UI designer or researcher.

WORK EXPERIENCE

City of Greensboro: Communications

Mail Clerk: June 2025 – Mar 2026

•receiving, sorting and delivering mail along with processing outbound mail, bulk mail, packages and certified mail.

•recordkeeping for month-end chargebacks. Microsoft Outlook, Excel & Word used to communicate with customers and compile reports.

•operating a city vehicle to service daily mail route

City of High Point: Water and Sewer

GPS Intern: Oct 2024- Feb 2025

•Performs responsible technical assistance work in the Public Services Department, with a focus in the Stormwater

Services Division performing a variety of global positioning system (GPS) data

•photo collection, routine water quality monitoring and sampling, filing and scanning of documents, other fieldwork related assignments for the Stormwater Services Division

•Daily use of GIS software required for field and office work

FedEx Office Greensboro, NC

Center Consultant

Mar 2017 - Aug 2019

•Provided expert consultation and design services for a variety of print materials, including signs, banners, and business cards, ensuring customer satisfaction with nal products.

•Delivered accurate and timely quotes for printing and shipping services, contributing to the efficient operation of the center.

•Maintained the cleanliness and organization of facility areas, including restrooms and break rooms, to uphold company standards and enhance the customer experience.

Harris Teeter Greensboro, NC

Cashier Oct 2012 - Mar 2017

•Processed customer transactions efficiently, ensuring accurate handling of payments and providing quality service for a positive checkout experience.

•Supported store operations by maintaining cleanliness standards in facilities and assisting with cart retrieval and promotional item sales.

J&S Cafeteria High Point, NC

Waiter Jun 2007 - Oct 2012

• Provided attentive customer service by accurately taking orders and ensuring a welcoming dining environment through timely table cleaning and maintenance.

• Managed end-of-meal transactions with efficiency and accuracy, contributing to the overall positive guest experience.

EDUCATION

University of North Carolina Greensboro Bachelor's

Degree, New Media and Design

CERTIFICATIONS

Google UX Design Specialization

SKILLS

• Communication • Problem-Solving • Empathy •User Research •Wireframing. User Interface Design. Python & HTML5 coding

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