Remote Virtual Assistant & Client Engagement

SONDRA TAYLOR

**************@*****.*** 214-***-**** LinkedIn: Sondra Taylor

PROFESSIONAL SUMMARY

Relationship-driven sales and client engagement leader with 15+ years of experience building trust-based partnerships, growing programs, and leading cross-functional teams in education and community environments. Skilled at consultative selling, enrollment growth, stakeholder communication, and program operations. Known for clear, persuasive presentations and creating customer experiences that support long-term retention and community expansion.

PROFESSIONAL EXPERIENCE

Classical Conversations

Local Representative – Sales & Team Management 01/2020 – 05/2026

• Managed HubSpot pipelines to qualify and convert prospective families; improved follow-up cadence and pipeline hygiene to drive higher conversion rates.

• Developed and executed community outreach and event programs that increased local visibility and generated qualified leads.

• Delivered targeted presentations and one-on-one consultations to match families with the right program offerings, increasing enrollment and satisfaction.

• Recruited, onboarded, and mentored local directors; developed training materials and coaching touchpoints that improved retention and strengthened programs.

• Fostered long-term relationships with directors, families, and community partners to drive retention and referral growth.

Director – Education 05/2014 – 05/2026

• Oversaw program operations, enrollment administration, tuition reconciliation, and parent communications for multiple cohorts.

• Developed and implemented training for tutors and staff that improved consistency and participant experience.

• Designed and delivered engaging presentations and group learning sessions for diverse parent and student audiences.

• Streamlined scheduling and classroom operations to support program scalability and higher retention.

Stonebriar Community Church

Hall Supervisor – Early Childhood Development 11/2011 – 04/2014

• Supervised daily operations in a high-volume childcare environment, ensuring safety, organization, and positive family interactions.

• Coordinated volunteers and staff schedules, supported event logistics, and resolved parent concerns with calm, solutions-focused communication. The Coca-Cola Company

Research Analyst 12/1999 – 09/2006

• Conducted market and consumer research to inform marketing initiatives and product decisions.

• Translated data into actionable insights for cross-functional stakeholders and supported strategic planning.

EDUCATION

Associate’s Degree - Central Christian College Kansas CORE SKILLS

Relationship Building · Consultative Sales · Client Engagement · Lead Generation Program Management · Event Coordination · Enrollment & Retention Strategies Team Leadership · Training & Mentorship · Presentation & Public Speaking HubSpot · Microsoft Office Suite · Conflict Resolution · Adaptability

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