IT Consultant, IT Server Administrator, IT Infrastructure Engineer

Ed Hanley

North Oaks, MN +1-651-***-**** *******@**********.*** LinkedIn www.linkedin.com/in/edhanley PROFESSIONAL SUMMARY

Results-driven Senior Systems Administrator and Solutions Consultant with extensive experience delivering enterprise IT solutions and IT end-user support. Proven expertise in collaboration platforms, information governance, Windows Server and Linux administration, enterprise solution architecture, and Ubiquiti UniFi network design and administration. Subject Matter Expert (SME) in enterprise information archiving, unified communications, and eDiscovery, helping organizations meet compliance, governance, and legal discovery requirements. Trusted advisor with a strong customer-facing background, partnering with enterprise customers, sales teams, and technical stakeholders to design, implement, and support business-critical technology solutions that deliver successful business outcomes.

CORE TECHNOLOGIES

Operating Systems: Windows Server (2003–2025), Windows 10/11, SUSE Linux Enterprise Server (SLES), Linux Server Administration

Scripting & Automation: PowerShell, Bash, REST API, JSON Remote Administration & File Transfer: SSH, RDP, WinRM, SFTP, SCP Virtualization & High Availability: VMware ESXi, VMware vCenter, Microsoft Hyper-V, Windows Server Failover Clustering (WSFC), OpenText Enterprise Server (OES) Cluster Services, Docker, High Availability (HA) Identity & Directory Services: Active Directory (AD DS), Microsoft Entra ID (Azure AD), OpenText eDirectory, LDAP, Group Policy (GPO), Ubiquiti UniFi Identity (UID) Networking: TCP/IP, DNS, DHCP, VLAN, VPN, NAT, IPv4, Routing, Switching, Ethernet, Wi-Fi (802.11), Power over Ethernet (PoE), Ubiquiti UniFi, Firewalls

Web Services & PKI: Apache HTTP Server, NGINX, Let's Encrypt, SSL/TLS Certificates, Certify The Web Security & Compliance: TLS/SSL, PKI, Multi-Factor Authentication (MFA), Role-Based Access Control (RBAC), Security Information and Event Management (SIEM), Information Governance, Compliance, eDiscovery, Event Log Analysis, Vulnerability Remediation

Backup & Disaster Recovery: Veeam Backup & Replication, Disaster Recovery (DR), Business Continuity (BC) Messaging & Collaboration: OpenText GroupWise, OpenText Retain Unified Archiving, Microsoft Exchange, Exchange Online, Microsoft 365 (working knowledge), SMTP, IMAP, POP3, Enterprise Messaging, Mobile Communications Archiving

Enterprise Infrastructure: SAN, NAS, Storage Management, Physical Servers, Rack Infrastructure, UPS, Remote Management (HPE iLO, Dell iDRAC, IPMI), Amazon Web Services (AWS) Monitoring & Operations: Windows Event Viewer, Syslog, Performance Monitor, Incident Management, Problem Management, Change Management, Root Cause Analysis (RCA) End-User Computing: Desktop Support, Hardware Deployment, Imaging, VoIP, Audio/Visual Systems, Inventory Management

Architecture & Consulting: Enterprise Architecture, Solution Architecture, Technical Consulting, Presales Engineering, Requirements Analysis, Proof of Concept (PoC), Technical Presentations, AI Agent Enablement PROFESSIONAL EXPERIENCE

OpenText

Lead Solutions Consultant Remote (North Oaks, MN) 2023 – 2026

• Provided high-quality technical support and consulting for enterprise customers on messaging, collaboration, archiving, and governance platforms, ensuring reliable system functionality and timely issue resolution.

• Administered and supported complex Windows and Linux environments while advising on integration, security posture, and operational best practices.

• Collaborated with DevOps and engineering teams to enable AI capabilities on legacy products and improve system reliability.

• Authored Best Practice documents, procedures, and technical guidance used by partners and internal support teams.

• Provided enterprise technology consulting and pre-sales architecture support for customers.

• Served as worldwide subject matter expert for Retain Unified Archiving and GroupWise, supporting customers through upgrades, deployments, and ongoing operational issues.

• Partnered with sales and technical stakeholders to design solutions addressing hardware, software, network, and security requirements.

• Spearheaded the expansion of OpenText’s mobile archiving capabilities through strategic technology partnerships.

Micro Focus

Senior IT Architect Account Customer Success Manager Senior Consultant 1997 – 2023

• Delivered end-to-end IT support and architecture services, including installation, configuration, troubleshooting, and ongoing administration of Windows Server, Linux (SLES/OES), virtualization, and network infrastructure.

• Designed and implemented high-availability solutions using clustering, virtualization, and SAN technologies across single and multi-data-center environments.

• Performed network and systems administration tasks supporting servers, connectivity, and enterprise services; managed migrations from diverse operating systems to SLES/OES.

• Built and maintained lab environments with VMware ESXi, SLES, and Windows Server VMs to test, diagnose, and validate customer scenarios before deployment.

• Served as Account Customer Success Manager, proactively managing customer relationships, coordinating cross-functional support, and ensuring timely resolution of hardware, software, and connectivity issues.

• Created clear design reports, project plans, procedures, and documentation to support internal teams and customers.

• Centralized IT services from regional sites to data centers or cloud environments while maintaining operational continuity and security posture.

• Contributed to product leadership teams and conducted architecture reviews, applying methodical troubleshooting and critical thinking to complex technical problems and infrastructure needs. AWARDS

Micro Focus Consultant of Year Micro Focus President’s Club EDUCATION

DeVry University – Phoenix, AZ

Bachelor of Science, Computer Information Systems (Epsilon Delta Pi Honor Society) Arizona State University

Computer Science

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