Spa Assistant Manager and Reception Lead

Heather Minner

Assistant manager for a spa

Forsyth, MO 65653 +1-417-***-**** ********@*****.*** Professional Summary

Long Term Employment with Advancement opportunities Work Experience

Spa Assistant Manager

Cedar Creek Spa at Big Cedar Lodge Ridgedale, MO January 2024 to Present

I was promoted to Spa Assistant Manger in 2024, adding on to my daily work of being at the front desk, greeting guest, booking appointments and answering phones.

I'm hiring new people, looking for candidates, doing payroll, correction of actions, leading team meetings, handle any upset/difficult guest. I continue to do associates schedules help attend and work front desk when needed. Spa Supervisor

Cedar Creek Spa at Big Cedar Lodge Ridgedale, MO January 2021 to January 2024

I got promoted from spa coordinator to spa supervisor. Overseeing schedules, and delegating task to team members. Took on more responsibilities in group bookings and assisting the management team. While doing my added responsibilities, I continue to answer phone calls, handle upset guest and booking appointments. Spa Attendant/Receptionist

Cedar Creek Spa for Big Cedar Lodge Ridgedale, MO June 2019 to January 2021

I started off as a spa attendant-taking guest to their respected areas, restocking, cleaning showers, taking down dirty laundry and folding laundry.

I then became a float from spa attendant to spa coordinator for the front desk at the spa. There I handled checking in guest, booking appointments, answering phone calls, checking out guest, taking payment and then helping take guest back.

I would also still continue to help attend and talk to guest offering beverages. Contract Processor

Capital Resorts Branson, MO

January 2015 to June 2019

I worked in Contracts, typing deals, charging credit cards, dealing with cash, running reports, helping in gifting, which is giving guest what was promised to them after doing their presentation, I would help at the front desk checking people in for their presentation. I did reports for expenses for either submitting check request for bills for the company or submitting check request for reps and admin staff for travels. I would do data entry for reports or gifting inventory. I also answer phones from clients/guest and if I couldn't answer their questions, I would direct them to the correct people they are needed to speak to.

Supervisor over Gifting/Front

Grand Crowne Resorts

2014 to 2015

I started as a gifting agent, gifting guest what they were promise after their tour presentation, I dealt with money, I eventually moved to a float position doing check ins for guest coming in to tour and check ins for welcome center. I would answer phone calls as they came in and if I could I would check messages and then deliver those messages to the appropriate people. I was Supervisor over Gifting/Front desk/Welcome Center from 2014-2015 When Capital bought out Grand Crowne Sales and Marketing, my department being a part of that. Gifting/Front desk/Welcome Center agent-supervisor Grand Crowne Resorts Branson, MO

December 2010 to January 2015

Greeter/Reservationist

Dixie Stampede Branson, MO

June 2004 to January 2011

I was a greeter at the front door, greeting people as they came into the doors and directing them to where they needed to go, I would also work in the box office making reservations with the guest and then collecting money from them, I work in the back taking reservations and credit cards over the phone with the guest. At the end of my shift I would take my money to the appropriate people and never been not balanced. Then as a greeter we had cleaning duties, and if guest arrived late then we would take them inside the arena and catch them up on drinks and whatever food was missed. Education

High school diploma or GED

Branson High School Branson, MO

Upper secondary education

OTC Branson, MO

Skills

Administrative experience Client interaction via phone calls Quality data entry Microsoft Outlook Microsoft Excel Greeting customers Phone communication Office experience Microsoft Word Computer operation Clerical experience Confidential information handling Payment processing Microsoft Office

Contact this candidate