Child Services Coordinator

Alieshka Cruz

Boston, MA ***** 857-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Human services professional who builds strong relationships with families, kids, and care teams across recovery, school, and community settings. Experienced running groups, coordinating care, and connecting people with the resources they need — with a steady, trauma-informed, strengths-based approach.

CORE SKILLS

Relationship-Based Case Management • Group Facilitation • Community Resource Coordination • Family-Centered Care • Multidisciplinary Collaboration • Client Advocacy • Trauma-Informed Care • Progress Tracking & Documentation

PROFESSIONAL EXPERIENCE

Child Services Coordinator November 2025 – Present

Behavioral Health Network, Inc. (BHN), Boston, MA

•Support 9–12 mothers and children at a time in a residential recovery program, working closely with each family to figure out what they need and help make it happen.

•Run weekly parenting and child development groups for families in the program.

•Connect families with childcare, healthcare, and educational resources in the community.

•Work alongside clinical and medical staff to keep everyone on the same page for each family's plan.

Special Education Paraprofessional September 2024 – November 2025

Boston Public Schools, Jamaica Plain, MA

•Supported a classroom of 12 students, including students with IEPs, with instruction and behavior support.

•Helped students build academic and social-emotional skills using strategies tailored to each kid.

•Worked with teachers and staff to keep the classroom inclusive and trauma-informed.

Registered Behavior Technician (RBT) — Part-time/Per Diem April 2022 – May 2025

ABATEC, Boston, MA

•Led a weekly social skills group for kids and teens, in groups of up to 4.

•Worked one-on-one with 3 clients a week on individualized behavior plans, tracking progress along the way.

•Used trauma-informed de-escalation techniques to help kids stay safe and regulated.

Case Manager February 2024 – August 2024

Middlesex Recovery, Norton, MA

•Worked with about 80 clients a month in early recovery, figuring out what each person needed and building a plan around it.

•Connected clients to counseling, healthcare, and other support services.

•Advocated for clients and helped them find housing, jobs, and other community resources.

EDUCATION

Master of Social Work (MSW) — Graduate Coursework

Walden University, Minneapolis, MN

Bachelor of Arts in Psychology — December 2020

University of Massachusetts Boston, Boston, MA

LANGUAGES

Spanish: Native/Bilingual English: Professional Proficiency

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