Remote Fraud & Identity Specialist

DAESHA CAPERTON

Indianapolis, IN ***** • 317-***-**** • *******************@*****.***

PROFESSIONAL SUMMARY

Versatile, analytical, and security-minded professional with 35 years of excellence in customer service, 6 years of dedicated remote experience, and 15+ years in administration/data entry (10,000 KPH). Strong background handling sensitive, private compliance information with a proven ability to review transactions for fraud, analyze data trends, and maintain exceptional data integrity under duress. Combines sharp problem-solving skills with a dedicated career in customer excellence, compliance (HIPAA/FDA), and team collaboration, making a seamless transition into a Remote Fraud and Identity Specialist role. CORE COMPETENCIES & SKILLS

Fraud Prevention & Analysis: Transaction Monitoring, Pattern/Trend Identification, Prevention Tactics, Risk Assessment

Customer Excellence: 35 Years Customer Service,

Conflict Resolution, Telephone Etiquette, Call Center Expertise

Remote Operations & Data Entry: 6 Years Remote

Support, Data Entry (10,000 KPH / 35-40 WPM), MS

Office, Account Software

Compliance & Security: High Level of Accuracy,

Discretion with Private Data, HIPAA Trained, FDA Drug Safety Guidelines

PROFESSIONAL EXPERIENCE

Remote Customer Support • Enova International Indianapolis, IN (Remote) Monitor Transactions & Data: Maintained and updated accurate, up-to-date customer account information, review transactions, and assess data to identify patterns or discrepancies. Problem Solving & Support: Handled complex inbound inquiries, thoroughly educated users on products/ services, and provided quality support for payments and account tasks. Risk & Account Management: Used strong analytical skills to resolve high-stakes customer inquiries while ensuring strict data integrity and security compliance. Team Collaboration: Communicated clearly and professionally with customers, colleagues, and management to implement effective service strategies.

Activities Assistant / CNA • American Senior Communities (Brownsburg Meadows) Dec 2023 – Mar 2025 Data Integrity & Reporting: Documented daily resident participation, maintained meticulous facility records, and ensured 100% compliance with quality-of-life and safety standards. Team Collaboration & Coordination: Partnered with management, colleagues, and volunteers to organize, plan, and execute community programs smoothly.

Attention to Detail: Managed inventory, handled administrative scheduling, and maintained a calm, level- headed demeanor while multi-tasking in high-pressure environments. Customer Service & Administrative Specialist • Various Employers Prior Experience Administrative & Pharmacy Support: 1+ years of retail pharmacy logistics/manufacturing experience. Expertly handled medical terminology, Medicaid/Medicare documentation, order management, and healthcare law compliance requiring total discretion.

EDUCATION & TRAINING

Associate of Applied Science: Medical Assisting National College • Indianapolis, IN Coursework in Business Computer Applications, Anatomy, & Health Assessments Basic Life Support Certification Diploma: Pharmacy Tech National College • Indianapolis, IN Coursework in Pharmacy Law, Pharmacology, and Medical Transcription GPA: 3.7

•

•

•

•

•

•

•

•

Contact this candidate