Business Transformation & Agile Product Leadership
Resume:
SUMMARY
Business transformation leader with **+ years of experience guiding organizations through technology implementations, process modernization, and operational change. Known for combining strategic thinking with a highly collaborative leadership style that builds trust across business, technical, and executive teams. Experienced in translating complex challenges into actionable solutions while fostering stakeholder engagement, organizational readiness, and long-term adoption. Brings a unique blend of analytical rigor, servant leadership, and community involvement that drives meaningful results both inside and outside the workplace.
CORE COMPETENCIES
Agile: Epics/Features/User Stories/Dashboards, Testing
JIRA, Azure DevOps & Microsoft Office Suite
Change Management & Organizational Readiness
Planning & Requirements Management
Compliance & Regulatory Environment Support
RFP Support, Vendor Evaluation & Solution Assessment
Enterprise System Implementations
Strategic Thinking & BPMN 2.0 Process Analysis
HIPAA EDI formats: 834, 835, 837,270, 271, 276, 277, 997
Systems Integration & Data Flow Analysis
Stakeholder Management
Waterfall: Functional & Non-functional Reqt’s & UAT
PROFESSIONAL EXPERIENCE
Mass Mutual Life Insurance, Senior Business Analyst Jan ’26 – May ‘26
Supported cross-functional business and technology teams to facilitate agile user story development
Created and centralized communications inventory for process efficiency and to optimize user experience
Engaged technical teams to align implementation planning between business and system capabilities
FEI Systems, Senior Business Analyst/Product Owner Jul ‘21 – Jul ‘25
Shepherded SME interviews & technical team collaboration to gather requirements and support agile ceremonies
Collaborated with technical teams to assess integration requirements, data flows, and operational dependencies
Initiated UAT Strategy, planning and ushered execution, coordinated feedback, facilitated issue resolution
Boston Mutual Life Insurance Company, Project/UAT Manager Dec ‘22 – Apr ‘23
Initiated new UAT program for implementation of a new policy administration platform: SOPs, process, training
Spearheaded UAT activities, monitored defect tracking and reporting and sprint retrospectives
Supported operational readiness, change management and end-user adoption during implementation
Citizens Bank Liquidity, Business Architect/Project Manager/Business Analyst Sept ‘19 – Oct ‘20
Coordinated stakeholder requirements sessions, and enterprise process analysis
Documented business processes, workflows, and gap analyses to align business and IT priorities
Supported cross-functional coordination between business, operations, and technology stakeholders
Beacon Health Options, Senior Business Analyst / Project Manager Mar ’19 – Aug ‘19
Collaborated with IT, QA, operations, and business stakeholders to align workflows and improve claims operations
Facilitated and supported process improvement initiatives within the regulated healthcare environment
Created SME training and organizational communications supporting new system and workflow changes
SAI Global (through Robert Half), Project Manager/Senior Business Analyst Mar ’18 – Aug ‘19
Supported LMS enhancement initiatives with user story development and backlog prioritization
Implemented new project management structure and planning documentation for Nuxeo implementation
Coordinated vendor management activities and collaborated with implementation/configuration teams.
ADDITIONAL RELEVANT EXPERIENCE
IKASYSTEMS, Senior BA / PM
Requirements, data mapping & testing for managed care payer platform & integrations
Sunovion Pharma, Senior Business Analyst
Led managed markets data mart vendor selection, system mapping, and BI planning.
CTG, Business Analyst Consultant
Requirements management for automated benefit plan processing system.
Meritain Health, Senior Business Analyst
Supported DevOps with requirements, testing, and delivery for self-funded health plan systems.
Coventry HealthCare, Provider/Contract Analyst & Trainer
Created QA & Training Programs for Claims and Contract Management
EDUCATION & CERTIFICATIONS
Franklin University: MBA
Capstone: Evolution of the Health Insurance Industry
Rutgers University: Master’s Certificate
PMP Certification
International Institute of Business Analysis: CBAP (in progress)
CBAP Certification (in progress)
TJX Training: Six Sigma
Green Belt
Villanova University: Master’s Certificate
Certificate in Organizational Leadership
International Institute of Business Analysis: CBAP (in progress)
CBAP Certification (in progress)
Toastmasters International: Leadership and Public Speaking
ACB, ALS — Leadership & Communication Coaching
Bancroft School of Massage
Certified Small Animal Massage Therapist, reflecting lifelong commitment to pet wellness, care, and service
COMMUNITY LEADERSHIP & VOLUNTEER ENGAGEMENT
FramBARK 501(c)(3)
Founder and President, Treasurer, and Secretary, leading community initiatives and organizational growth
Toastmasters International
UK & US President, Mentor, Sponsor, and Leadership Coach
Framingham Parks & Recreation
Commissioner, contributing to community planning and engagement
Framingham Cultural Council
Founding Member, DEI Chair, and Grant Reviewer/Approver
Literacy Volunteers of America
ESOL Tutor, supporting adult learners and language development
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