Security-Cleared IT Support & Linux Administrator

Noah Evans

Lacey’s Spring, AL *****

256-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Security-focused IT professional with hands-on experience supporting enterprise Windows and Linux environments, troubleshooting technical issues, deploying secure workstations, and maintaining reliable IT operations for government and commercial clients. Experienced in system administration, Linux administration, user support, hardware and software configuration, incident documentation, and security-compliant IT practices. Holds an active Secret security clearance along with CompTIA Security+ and CompTIA Linux+ certifications. Recognized for strong problem-solving skills, attention to detail, and the ability to provide dependable technical support in mission-critical environments.

SECURITY CLEARANCE & CERTIFICATIONS

• Active Secret Security Clearance

• CompTIA Security+ (DoD 8570 Compliant)

• CompTIA Linux+

CORE COMPETENCIES

• IT Systems Administration & Support

• Linux System Administration

• Windows Administration

• Linux Command Line (CLI)

• Endpoint Security & Hardening

• Workstation Deployment & Imaging

• User Account Management & Access Control

• Hardware Diagnostics & Installation

• Network Troubleshooting

• Incident Response & Root Cause Analysis

• Security Compliance & Best Practices

• Jira Ticket Management & Documentation

• Customer & Client Technical Support

• Technical Documentation

• Problem Solving & Troubleshooting

PROFESSIONAL EXPERIENCE

IT Support Technician – IPTA

Huntsville, AL August 2025 – Present

• Provide technical support for enterprise IT environments, ensuring system availability, user productivity, and operational readiness.

• Configure, deploy, and maintain workstations, software applications, and hardware components following organizational security standards.

• Troubleshoot hardware, software, and network-related issues while escalating complex problems to appropriate teams.

• Manage incidents and service requests through Jira, documenting troubleshooting steps, resolutions, and follow-up actions.

• Support user account management, permissions, and access control processes to maintain secure system operations.

• Perform security-focused updates and system maintenance to improve reliability and reduce vulnerabilities.

• Assist with knowledge-base documentation and process improvements to enhance IT support operations.

Customer Service Associate – Publix

Huntsville, AL June 2022 – Present

• Provide professional customer support while resolving issues efficiently in a fast-paced environment.

• Maintain accuracy and accountability through inventory management, cash handling, and operational procedures.

• Collaborate with team members to improve workflow, communication, and overall customer experience.

• Demonstrate reliability, adaptability, and strong communication skills while balancing multiple responsibilities.

Electrician Apprentice – CTS Electric

Lacey’s Spring, AL June 2024 – August 2024

• Assisted with electrical installations, troubleshooting, and repair tasks in residential and commercial environments.

• Followed safety procedures and maintained proper handling of tools and equipment.

• Supported project completion through organization, communication, and attention to detail.

• Worked with technicians and customers to address technical concerns and project requirements.

TECHNICAL SKILLS

Operating Systems

• Windows 10/11

• Windows Administration

• Windows Deployment & Maintenance

• Linux Administration

• Linux Command Line (CLI)

Linux

• File System Navigation

• File Permissions (chmod, chown, umask)

• User & Group Administration

• Process Management

• System Services (systemd)

• Package Management (APT, DNF/YUM)

• Bash Shell

• SSH

• Disk & Storage Management

• Log Analysis

Security

• System Hardening

• Endpoint Security

• Microsoft Defender

• Vulnerability Management Concepts

• Security Compliance Practices

Networking

• TCP/IP

• DNS

• DHCP

• SSH

• Switching & Connectivity Troubleshooting

• Basic Network Troubleshooting

Tools

• Jira Ticketing System

• Microsoft Defender

• Hardware Diagnostic Tools

• Documentation & Reporting Tools

EDUCATION

Albert P. Brewer High School

High School Diploma

Graduated: May 2024

COMMUNITY INVOLVEMENT

Serve Team Volunteer – Local Church

• Support community outreach events, including annual Christmas Toy Drives serving families in need.

• Assist with event coordination, logistics, setup, and volunteer leadership.

• Work with teams to organize large-scale service activities and support community initiatives.

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