Bilingual Case Manager and Housing Advocate

Antonio Mendez

Brooklyn, NY ***** +1-813-***-**** *.**********@*****.***

Professional Summary

Resourceful social services professional with 6+ years of experience in case management, housing assistance, and community outreach in Brooklyn. Bilingual in Spanish, skilled in crisis intervention, client advocacy, and documentation. Holds certifications in Human Services, Trauma Informed Care, and Legal Assistance. Proven ability to connect families to resources, prevent eviction, and ensure client safety. Willing to relocate: Anywhere

Work Experience

Preventive Case Aide

SCO Family of Services Brooklyn, NY

September 2023 to September 2025

• Increased family safety and reduced risk by assisting families with children to meet concrete needs, utilizing Family Connections, ACS, and SCO Family of Services standards

• Conducted home and school visits and accompanied families to appointments, ensuring access to housing, public benefits, court, and other service providers

• Provided outreach, referrals, escort, and advocacy to connect families with resources, increasing economic stability and preventing eviction, foster care, and incarceration

• Assisted families with children to complete applications and documentation, streamlining access to essential services

• Requested collateral documentation from schools, medical providers, and other service providers to support case management

• Assessed safety and risk, assisting in the implementation of crisis management and safety plans as needed

• Developed positive collaborative relationships with community-based resources on behalf of families with children, enhancing support networks

Case Manager

Neighborhood Association for Inter-Cultural Affairs (NAICA) Brooklyn, NY February 2023 to August 2023

• Assisted homeless clients and asylum seekers with case management, securing identification, entitlements, and potential employment to promote self-sufficiency

• Completed intakes, Independent Living Plans (ILPs), and Bio-Psychosocial evaluations for clients in the Department of Homeless Services (DHS) Client Assistance and Re-housing Enterprise System (CARES) Housing Specialist/Case Manager/Employment Specialist Samaritan Daytop Village Brooklyn, NY

January 2021 to December 2022

• Assisted homeless clients with case management, securing entitlements, employment, and permanent housing to ensure successful independent living

• Completed Independent Living Plans for clients in the Department of Homeless Services (DHS) Client Assistance and Re-housing Enterprise System (CARES)

• Assisted clients with housing applications and accompanied them on housing tours, increasing access to stable housing

• Connected and liaised with real estate brokers, landlords, and city/community resources to secure housing for clients

• Conducted housing inspections to ensure compliance with safety standards, including heat, hot water, refrigerator temperature, smoke and carbon monoxide detectors, and window guards

• Utilized expertise in NYC Housing Programs, including EHV Section 8, City FHEPS, SOTA, and EOSD

• Certified in Human Services, Trauma Informed Care, Crisis Intervention, Narcan, First-Aid CPR, AED, and Fire Safety City Seasonal Aide / Caretaker / Housing Assistant NEW YORK CITY HOUSING AUTHORITY (NYCHA) Brooklyn, NY April 2020 to January 2021

• Assisted NYCHA's Property Manager with the conversion process for new management, ensuring smooth transitions

• Purged tenant files and created new tenant folders for new property management, improving record accuracy

• Acted as Housing Assistant to liaise between property manager and tenants, facilitating communication

• Conducted field work and home visits to support tenant needs

• Navigated NYCHA’s Siebel software program to manage tenant information efficiently Administrative Clerk / Legal Assistant / Paralegal NYS DOCCS Albany, NY

March 2004 to March 2020

• Managed day-to-day operations of NYS DOCCS Law Library as an Administrative Clerk and Paralegal, ensuring efficient legal resource access

• Assigned law clerks to clients based on legal issues and law clerks' specialty, optimizing case support

• Prepared payroll, weekly and monthly reports, and all administrative duties as necessary to maintain compliance

• Coordinated and facilitated legal research courses and law-related education courses, enhancing staff knowledge

• Prepared civil and criminal motions, petitions, and appeals to support legal proceedings

• Certified as Legal Assistant/Paralegal; Instructor for Legal Research Course Facility Safety & Environmental Services Inspection NYS DOCCS Albany, NY

March 2006 to March 2012

• Carried out the Facility Safety and Environmental Services Inspection Program to ensure regulatory compliance

• Conducted daily inspections in facility to assure fire safety and building code compliance

• Completed fire extinguisher replacement, and fire hose, standpipe, and hydrant pressure tests to maintain safety standards

• Certified as Asbestos Handler and Facility Safety & Environmental Services Inspector Education

Human Services (Post-Secondary Education)

New York Theological Seminary

Legal Assistant/Paralegal (Post-Secondary Course)

Blackstone Career Institute

Associate Degree in Science

Mercy College

Skills

Customer service Communication skills Record keeping Microsoft Outlook Microsoft PowerPoint Case management Data entry Microsoft Word Microsoft Excel Health screenings Community outreach

Languages

Bilingual (English/Spanish) - Fluent

English

Certifications and Licenses

Human Services & Ministry

Residential Substance Abuse Treatment Coordinator (RSAT) Legal Aassistant/Paralegal

Facility Safety & Environmental Services

Asbestos Handler

CPR Certification

First Aid Certification

Additional Information

Authorized to work in the US for any employer

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