Property Manager & Case Management Leader

RACHEL DOMOK

•Location: Waxahachie, TX • Phone: 469-***-**** • Email: *********@*****.***

Results-driven Property Manager and Community leader with expertise in data-informed decision-making, KPI implementation, and performance monitoring. Skilled in managing capital expenditures, property enhancements and maintenance, and managing customer service and resident surveys through cross-functional collaboration with operations teams. Skilled in non-profit management, fundraising and Case Management.

•Case Management• Fund Development • Capacity Building • Grant Writing •Property Management • KPI Implementation & Monitoring • Driving Performance Outcomes • Budgeting & Forecasting

Operational Efficiency • Surveys & Customer Service Operations • Site and Employee Leadership

YOUTH HEALTH AASSOCIATES GLENN HEIGHTS, TX

Case Manager January 2025 – Present

Provide case management services for youth in residential treatment, ensuring timely coordination of medical care, education, mental health services, and program compliance. Maintain complete and accurate documentation, facilitate communication across treatment teams, and support each youth’s care plan, stabilization, and successful discharge planning.

Coordinate and monitor all Annual Physical, Dental, and Vision exams; schedule medical, psychiatric, and psychological appointments and prepare all required documentation for managing conservators.

Maintain complete client files, including intake records, treatment plans, therapy notes, psychiatric/psychological reports, medical records, education records, incident reports, and correspondence.

Attend treatment team meetings; schedule and send notices to managing conservators, case workers, probation officers, and other partners.

Oversee transportation for residents to all medical, legal, and program-related appointments.

Coordinate court hearings, PPT meetings, visits, and communication with case workers and probation officers.

Maintain up-to-date psychotropic medication tracking, medication audits, and documentation.

Support discharge planning by gathering required paperwork, Level of Care reviews, and transition documentation.

Enroll residents in DeSoto ISD within two days of intake; attend ARD meetings and serve as liaison with the district.

Apply for Medicaid for eligible youth, monitor renewals, transfers, and discharges.

Perform additional duties as assigned.

ESSENTIAL FOUNDATION RED OAK, TX

Contract Labor January 2025 – August 2025

Lead the development and expansion of community-based programs for underserved youth and families, including food pantry services, educational support, and foster care initiatives. Oversaw case management operations, ensuring quality service delivery and compliance with grant and regulatory standards. Coordinated file audits, data tracking, and program evaluations to support outcomes reporting and continuous improvement. Cultivated donor and sponsor relationships, developed fundraising campaigns, and increased funding capacity to support organizational growth.

Designed and launched new community programs serving vulnerable youth and families, enhancing access to basic needs and resources.

Provided direct supervision to case managers and support staff, ensuring service coordination and consistent documentation.

Implemented structured file audit systems and improved grant compliance across multiple funding streams.

Secured major donations and local business sponsorships through targeted outreach, grant writing, and event planning.

Developed intake tools and data metrics to track outcomes and guide strategic program development

DAYMARK WAXAHACHIE, TX

EXECUTIVE COMMUNITY DIRECTOR September 2021 – December 2024

Managed the operational strategies and daily operations within an IDD (Intellectual and Developmental Disabilities) community, overseeing resident intake, regulatory compliance, and assisting in financial management. Spearheaded community growth, property management operations, capital improvements, and team development or training initiatives to enhance care quality and organizational efficiency in line with financial goals and KPIs.

Increased occupancy from 72 to 175, stabilizing lease-up and ensuring sustainable occupancy rates.

Achieved zero deficiencies on multiple state and life safety surveys, ensuring full compliance with regulations.

Revised employee and resident handbooks, aligning policies with regulatory requirements and best practices.

Increased family and resident satisfaction scores by 20%, enhancing community engagement and care standards.

Partnered with the finance team to optimize billing processes and ensure financial transparency across monthly income statements, expenses and balance sheets, and financial statements; enhanced budgeting and forecasting.

COMMUNITIES IN SCHOOLS DALLAS, TX

REGIONAL PROGRAM DIRECTOR February 2020 – September 21 Oversaw multi-site operations across three school districts, managing 30 campus teams and 36 Social Worker Site Coordinators to drive student success and program efficiency. Supported initiatives to improve staff retention, standardize processes, and enhance student engagement while securing additional resources to support programs.

Managed program operations across 30 campuses, ensuring alignment with program objectives.

Directly supervised 36 Site Coordinators and 30 Campus Social Workers, driving team performance.

Implemented KPIs, process standardizations, and monitoring across campuses, resulting in a 20% improvement in student test scores and 90% family satisfaction on resource access and program support.

Developed a comprehensive county-specific resource guide, equipping staff with expanded options to better assist their communities.

DENTON ASSISTED LIVING DENTON, TX

EXECUTIVE COMMUNITY DIRECTOR April 2016 – December 2019

Managed daily program operations of a 65-unit assisted living community, ensuring business continuity, resident satisfaction, and supporting financial performance. Supported occupancy growth and operational efficiency through program leadership and community engagement. Oversaw capital improvements budgets and maintenance initiatives.

Provided oversight to a team of 7 Directors, 5 department leaders, and 30 hourly associates.

Assisted in improving accounts receivable/payable processes, payroll efficiency, and overall financial stability.

Strengthened community partnerships by conducting 5+ face-to-face meetings per week with key referral sources.

Developed a company-wide “everyone’s a marketer” philosophy, resulting in a 30% increase in close rates.

Increased private pay census by 30%, reducing dependency on low-paying Medicaid beds

WATERFORD AT PLANO PLANO, TX

EXECUTIVE COMMUNITY LEADER March 2015 – April 2016

Oversaw operations of a 136-unit Assisted and Independent Living community, ensuring high-quality resident care, financial performance, staff engagement, and occupancy growth. Led a multidisciplinary team to drive operational efficiency and resident satisfaction.

Steered a program team of 7 Directors, 5 department leaders, and 25 hourly associates, providing coaching and training for productivity, and to enhance operations to company standards

Increased census by 30% through strategic marketing initiatives, referral partnerships, and community engagement, stabilizing occupancy rates.

Increased resident satisfaction scores from 50% to 80% through proactive communication, personalized care planning, and service enhancements.

Increased program engagement by launching two monthly internal events and doubling outside sales participation

Expanded program referral network by strengthening partnerships with skilled facilities, rehabs, and others

ARBOR HOUSE MEMORY CARE LEWISVILLE, TX

SENIOR DIRECTOR June 2014 – March 2015

Brought in to stabilize program operations, support census growth, and improve financial performance at a 52-bed Type B assisted living memory care community. Implemented structured financial oversight, marketing initiatives, and staff engagement programs to enhance operational efficiency, compliance, and resident care.

Increased occupancy by 25%, stabilizing census through aggressive marketing strategies, community outreach, and referral partnerships.

Strengthened external partnerships by conducting 5+ face-to-face meetings per week with key referral sources, increasing referrals and community awareness.

Increased community engagement by 200% in outside sales participation and launched two monthly internal events through a structured marketing strategy, strengthening brand awareness and outreach.

AT HOME ADMINISTRATOR SILVERADO CARE PLANO, TX

COMMUNITY ADMINISTRATOR February 2011 – May 2014

Oversaw daily operations for a 52-bed Type B assisted living memory care community, supporting 8 Directors, 5 department leaders, and 52 hourly associates within the community, as well as an additional 4 Directors and 75 hourly associates, regionally. Supported staff performance, resident engagement, and community reputation while ensuring financial and operational excellence.

Increased new move-ins by 20% by developing and launching the Silverado Transition Package, a marketing initiative that enhanced resident onboarding and is now implemented company-wide.

Optimized financial management; achieved a healthy NOI, maintained 100% census, and built a 1.5-year waitlist.

Increased tour-to-move-in ratio from below 30% to 75-90%.

CHILDREN’S COURTYARD PLANO, TX

CENTER DIRECTOR – FLOAT, NORTH TEXAS February 2011 – May 2014

Managed multi-site operations across a network of 7 childcare centers in North Texas, ensuring operational efficiency, regulatory compliance, and staff development. Conducted site visits ensuring quality of operations and care standards.

BIG BROTHERS BIG SISTERS OF DENTON & NORTH TEXAS DALLAS, DENTON,PLANO, TX

Senior Case Manager / Program Supervisor August 2000 – June 2010

Oversaw case management services for 150+ clients, ensuring 90%+ monthly contact and program compliance. Led the Northern Region team of 25 staff and volunteers, providing training, supervision, and support to ensure high-quality outcomes for adult-child match relationships.

Supervised and coached staff, modeling strong leadership through effective communication, delegation, and feedback.

Provided ongoing risk management, case documentation, and support to sustain and strengthen match success.

Facilitated monthly training sessions for mentors, parents, and volunteers to enhance engagement and readiness.

Coordinated and attended match events, making consistent in-person contact to promote long-term relationship stability.

Led recruitment efforts and match introductions for new volunteers and children across the region.

Directed the planning and execution of the annual “Bowl for Kids’ Sake” fundraiser, generating over $1 million in sponsorship and donor contributions.

Bachelor of Science in Social Work – Texas Woman’s University

Professional Administrator / Director’s Licensure, Child Care World Wide Institute (CCWW)

KEY SKILLS & COMPETENCIES

PROFESSIONAL HISTORY

EDUCATION & CERTIFICATIONS

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