Backup Recovery Engineer / Helpdesk Support

Teresa Carpenter 704-***-****

*** ***** ** ************@*****.***

Fort Mill, South Carolina 29715

SUMMARY:

Newly retired, looking for a position in a Helpdesk / Customer Service position to support team in meeting team goals. Extensive IT experience working. Very customer focused and driven.

SKILLS & COMPETENCIES:

EMC Avamar

Rubrik

UNIX / AIX / Linux

DDBoost

Creating documentation

Exceptional customer service skills

Excellent communicator

Detail-oriented with strong organizational skills

High quality work ethic

WORK EXPERIENCE:

Fiserv, Alpharetta, GA Senior Backup Recovery Engineer (November 2016 – December 2024]

Fiserv, Inc. is a leading global technology provider serving the financial services industry.

Member of Backup Engineering Team focused projects

Senior Systems Engineer (November 2016 – December 2024)

Member of Backup Engineering team. Performed the design, configuration, documentation of client server data backups supporting project needs as defined by customer needs. Define company assigned disaster recovery processes and procedures to all project managers.

Monitor / Support North America, Canada backup environments providing 24x7 backup monitoring, trouble-shooting, and support for backup successes nightly. Average 15PB of backup data nightly.

Resolve restore requests / failed backup from scheduled nightly backups.

Perform upgrades on the Rubrik clusters / Avamar grids / Data Domain Storage arrays working with vendors to ensure all upgrades are successful.

Storage and Schedule Policies to be sure they are set up correctly.

Participating in disaster recovery tests.

Provide documentation for Operations Backup and Recovery for knowledge transfer to expand partnership

Duke Energy, Charlotte, North Carolina Sr. IT Backup Recovery Analyst (April 1982 – January 2016)

Sr IT Backup/Recovery Analyst – (April 1982 – January 2016)

Support 24x7 backup monitoring, trouble-shooting, and support for large data centers and remote sites throughout the United States.

Resolving restore requests and answering backup questions. Tickets are assigned to our Help Desk queue.

Install and configure backup software working with various teams such as network, hardware support, vendor support

Contact this candidate