Client Relations Customer Service Manager

Veronica Diaz

CLIENT RELATIONS

Houston, TX 832-***-**** ********@*****.***

Objective

I am eager and prepared to contribute my strong customer service abilities to support your team’s success. I am ready to deliver excellent client interactions with dedication and efficiency,

Experience

La Guadalupana Bakery & Café Manager 2017-Present

Managed front-end operations by greeting customers as they entered and exited the establishment, ensuring a welcoming and professional environment.

Delegated daily tasks to team members to maintain workflow efficiency and meet operational goals.

Oversaw inventory by tracking products coming in and out, maintaining accurate counts, and reporting discrepancies.

Assisted with daily money counts, including balancing registers and preparing deposits.

Performed opening and closing duties, securing the establishment and ensuring all procedures were completed accurately.

Emser Tile Order Desk Customer Service Representative 2015-2017

Greeted customers and guests as they entered and exited the establishment, maintaining a welcoming and professional environment.

Assisted showroom customers by providing information on tile products, inventory availability, pricing, and samples.

Entered customer orders accurately and tracked shipments to provide timely updates and support.

Processed customer payments in person and over the phone while ensuring accurate transaction handling.

Performed opening and closing responsibilities, ensuring the establishment was prepared, organized, and secured.

Education

Eisenhower High School High School Diploma 1999

Skills & abilities

Management

Problem solving

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