Medical virtual assistant

IBRAHIM SIYADH GIRO

AI Trainer — Data Annotator — Customer Service Specialist — Medical

Professional

Nairobi, Kenya

Phone: +254-***-***-*** Email: **************@*****.***

• LinkedIn: Ibrahim Giro

PROFESSIONAL SUMMARY

Experienced medical professional, educator, AI data annotator, and customer-service-oriented profes- sional with expertise in data annotation, AI training, content evaluation, quality assurance, communica- tion, and customer support.

Experienced in teaching medical students and working with complex information requiring accuracy, critical thinking, research, and attention to detail. Skilled in evaluating AI-generated responses, fol- lowing detailed project guidelines, identifying errors, categorizing information, and providing consistent feedback.

Fluent in English, Somali, and Swahili, with strong written and verbal communication skills. Seeking remote opportunities in AI training, data annotation, AI response evaluation, customer service, virtual assistance, content quality assurance, and healthcare support. CORE SKILLS

• AI Training and Human Feedback

• Data Annotation and Data Labeling

• AI Response Evaluation

• Content Moderation and Quality Review

• Search Relevance Evaluation

• Text Classification

• Data Quality Assurance

• Customer Service and Customer Support

• Virtual Assistance

• Communication and Problem Solving

• Research and Information Verification

• Attention to Detail

• Guideline Compliance

• Documentation and Reporting

• Medical and Clinical Knowledge

• Multilingual Communication

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PROFESSIONAL EXPERIENCE

AI Data Annotator / AI Training Specialist

Remote / Contract Projects [Dates]

• Performed data annotation and labeling tasks supporting the development and training of AI systems.

• Reviewed and categorized text and other data according to project-specific guidelines.

• Evaluated AI-generated content for accuracy, relevance, clarity, and adherence to instructions.

• Identified inconsistencies, errors, and low-quality outputs and provided structured feedback.

• Maintained high levels of accuracy and consistency across repetitive and detail-oriented tasks.

• Followed confidentiality, quality-control, and project-specific requirements.

• Adapted quickly to new AI platforms, annotation tools, workflows, and task instructions. Medical Educator / Lecturer

Medical Education Institution [Location] [Dates]

• Taught medical students and delivered structured lessons on medical and clinical subjects.

• Prepared educational materials, assessments, and learning activities.

• Evaluated student responses and provided constructive feedback.

• Communicated complex medical information clearly to learners with different levels of understanding.

• Maintained accurate academic and professional documentation.

• Applied critical thinking, research, analysis, and evidence-based decision-making.

• Worked effectively with students and colleagues from diverse backgrounds. Customer Service / Medical Virtual Assistant

Vital Medical Virtual Assistant Kenya [Dates]

• Responded professionally to customer questions and service requests.

• Communicated with customers through written and verbal channels.

• Identified customer needs and provided appropriate solutions or escalated issues when necessary.

• Maintained accurate records of customer interactions.

• Handled sensitive information professionally and maintained confidentiality.

• Demonstrated patience, empathy, active listening, and problem-solving skills.

• Maintained professional communication while working under time pressure. MEDICAL & RESEARCH EXPERIENCE

• Strong medical and clinical knowledge.

• Experience working with healthcare-related information and documentation.

• Experience working with tuberculosis-related cases. 2

• Experience contributing to tuberculosis guideline development.

• Strong ability to research, analyze, interpret, and communicate technical information.

• Experienced in teaching and explaining complex concepts in an understandable manner. LANGUAGES

• English: Fluent

• Somali: Fluent

• Swahili: Fluent

EDUCATION

Master’s Degree – Clinical Medicine and Surgery

Kenyatta University 2026

Diploma – Clinical Medicine and Surgery

Kenya Medical Training College (KMTC) 2024

DIGITAL & TECHNICAL SKILLS

• AI Training Platforms

• Data Annotation Platforms

• Microsoft Word

• Microsoft Excel

• Google Docs

• Google Sheets

• Online Research Tools

• Video Conferencing Platforms

• Customer Support Platforms

• Remote-Work Collaboration Tools

PROFESSIONAL STRENGTHS

• High attention to detail

• Strong analytical and critical-thinking ability

• Excellent written and verbal communication

• Fast learner and adaptable

• Reliable and self-motivated

• Able to work independently and remotely

• Strong quality-control mindset

• Comfortable working with detailed instructions

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• Able to perform repetitive tasks while maintaining accuracy

• Strong multilingual communication ability

REFERENCES

Available upon request.

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