Data Entry Specialist and Customer Support Advisor
Resume:
PAYTON MASTAW
Kincheloe, MI *****
*****************@***********.***
Professional Summary
Accomplished Senior Advisor at Morley Companies, adept in organizational development and customer service, enhanced team performance through effective training and mentoring. Leveraged problem- solving abilities and multi-tasking.
Microsoft Excel proficiency to exceed performance metrics, achieving top performer recognition. Skilled in relationship building, consistently improved customer loyalty and satisfaction. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem- solving, communication and interpersonal skills.
Willing to relocate: Anywhere
Work Experience
Senior Advisor
Morley Companies-Remote
September 2020 to Present
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Provided primary customer support to internal and external customers.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
• Maintained up-to-date knowledge of product and service changes.
• Followed up with customers about resolved issues to maintain high standards of customer service. Sales Associate
Big Lots-Sault Ste. Marie, MI
April 2020 to Present
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Mentored junior advisors, fostering professional development and enhancing overall team performance.
• Built end caps and aisle displays to highlight products and support latest promotions.
• Participated in regular store audits, identifying opportunities for improvement in merchandising and store operations.
• Communicated with vendors to answer questions, order samples and resolve issues. Waitress and Bartender
CR Moultons-Newburyport, MA
March 2017 to February 2018
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Greeted new customers, discussed specials, and took drink orders.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Key Holder/Sales Associate
Bath & Body Works-Salisbury, MA
August 2016 to February 2017
As a Key holder with Bath and Body Works my duties included meeting sales dri en goals, friendly customer service, team building ans coaching, running the cash register and gathering rewards information to meet goal. I also assisted customers with finding existing products as well as getting to know the customer to help find them new products as well! Being knowledgeable about all products. Finally, a Key holder I also was.resonaiblw.for daily open or closing the store. I stocked the store, reset the merchandise floor every Sunday, cleaned a store, and organized the bath room. I also worked at Bath & Body Works prior to this at the Sault Ste. Marie, MI location in 2013 as well. Education
Certification in Birth Doula
Lifespan-Ann Arbor, MI
March 2024 to Present
Associate of Science in Social Sciences
Bay Mills Community College-Brimley, MI
April 2026
Certification in Peer Recovery Coach
CCAR-Sault Ste. Marie, MI
May 2024 to May 2024
Fundamentals of Leadership in Organizational Management Morley companies-Remote
September 2023 to November 2023
Certification in Medical Billing and Coding
Lake Superior State University-Sault Ste. Marie, MI August 2012 to December 2012
Skills
• Complaint resolution
• Crisis Intervention
• Computer Proficiency
• Organizational Development
• Training and mentoring
• Customer Service
• Data Entry
• Relationship building and management
• Critical Thinking
• Microsoft Excel
• Ability to motivate (10+ years)
• Problem Resolution
• Medical Billing
• Problem-solving abilities
• Research abilities
• Negotiation (10+ years)
Certifications and Licenses
Certified Recovery Specialist
May 2024 to Present
CCAR.
Medical Billing and Coding Certification
December 2012 to Present
Lake Superior State University, Sault Ste. Marie, MI. Driver's License
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