Retail Operations & Customer Service Leader
Resume:
Victoria Johnson - Professional Resume
Victoria Johnson
Tickfaw, LA • 228-***-**** • ****************@*****.*** •
Professional Summary
Accomplished customer service and retail operations professional with 20+ years of experience across convenience retail, financial services, food service management, and administrative support. Recognized for improving store performance, elevating customer satisfaction, training high-performing teams, and maintaining exceptional accuracy in cash handling and compliance. Thrives in fast-paced environments and consistently delivers reliable, high-quality results.
Core Competencies
Customer Service Excellence
Retail Operations Management
Cash Handling & Loss Prevention
Team Leadership & Training
Banking & Member Services
Inventory Control
Conflict Resolution
Administrative Support
Professional Experience
Circle K - Food Captain
Mar 2025 - May 2025
Directed daily food service operations with strict adherence to safety, sanitation, and quality standards.
Trained team members in food preparation, customer service, and equipment procedures.
Reduced waste and improved product consistency through enhanced inventory controls.
Fast Way Fuels - Cashier
Feb 2022 - Oct 2024
Delivered fast, friendly service to high-volume customer traffic.
Maintained cash drawer accuracy, fuel transactions, and shift balancing.
Supported store operations through stocking, cleaning, and customer assistance.
Keesler Federal Credit Union - Member Services Representative
Feb 2020 - Jan 2022
Assisted members with account openings, loan applications, and financial inquiries.
Ensured compliance with banking regulations and documentation accuracy.
Resolved member concerns with professionalism and confidentiality.
McDonald's - Shift Manager
Jun 2018 - Mar 2020
Supervised shift operations, including staffing, training, and workflow management.
Managed cash deposits, inventory counts, and food safety compliance.
Improved drive-thru efficiency and customer satisfaction through process enhancements.
Clark Oil - Cashier
Aug 2016 - Jun 2017
Provided friendly customer service and maintained store presentation.
Assisted with inventory checks, restocking, and daily operations.
Circle K - Assistant Manager
Oct 2013 - Aug 2014
Supported store manager with scheduling, training, and operational leadership.
Conducted cash audits, deposit preparation, and shift management.
Enhanced store presentation and customer satisfaction scores.
Rapid Express - Cashier
Oct 2007 - Aug 2013
Handled customer transactions, fuel sales, and store upkeep.
Maintained accuracy in cash handling and shift reports.
Short Stop - Cashier
Oct 2005 - Aug 2007
Delivered friendly service and maintained store cleanliness.
Assisted with stocking and inventory rotation.
BCR Collections - Sales Manager
Aug 2002 - Aug 2005
Led a team of sales and collections representatives.
Managed accounts, negotiated payment arrangements, and improved recovery rates.
Trained staff on communication strategies and compliance standards.
Education
Associate of Science in Business
Everest University - Jan 2018
Additional Skills
Microsoft Office Suite
Windows OS
POS Systems
Email & Internet Proficiency
Housekeeping & Hospitality
Resume Writing & Document Preparation
Contact this candidate