Customer Service & Team Operations Manager

SHEMARRY CLIFTON

Memphis, TN • 901-***-**** • ***************@*****.***

Professional Summary

Motivated and dependable professional with a strong background in customer service and team leadership. Skilled in managing daily operations, resolving conflicts, and creating positive customer experiences. Known for excellent communication, problem-solving, and organizational abilities that help teams meet and exceed goals.

Work Experience

Manager

Slim & Husky’s, Memphis, TN — June 2025 – Present

- Oversee daily operations, including opening and closing procedures.

- Conduct interviews, train, and supervise staff to ensure high performance and service quality.

- Manage inventory levels, initiate supply orders, and coordinate with vendors.

- Began as a Crew Member and advanced to Senior Lead, demonstrating reliability, leadership, and initiative.

Replenisher

Air Fayre, Memphis, TN — January 2025 – May 2025

- Stocked and organized coolers for pilots and crew on international flights.

- Escorted team members to aircraft to ensure proper completion of stocking and loading tasks.

- Maintained accuracy, efficiency, and safety while supporting time-sensitive operations.

Auto Detailer

Enterprise, Memphis, TN — March 2025 – July 2025

- Cleaned and detailed all rental vehicles at the Memphis International Airport location.

- Ensured each customer received a spotless, well-presented vehicle at pickup.

- Maintained efficiency and high quality in a fast-paced, customer-focused environment.

Education

The Soulsville Charter School, Memphis, TN

High School Diploma — 2019

Skills

Team Leadership

Customer Service

Communication

Problem Solving

Cash Handling

Scheduling & Training

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