Software QA Lead - Manual & Automation Testing

Anu S Jain

**********@*****.*** 412-***-**** Pittsburgh, PA

PROFILE

Software Quality Assurance Lead with 6 years of experience in manual and automation testing across web, mobile, desktop, ETL, and IoT applications. Expertise in functional, system integration, end-to-end, regression, and API testing using Postman, SQL, Java, Selenium, Jira, and Xray within Agile/Scrum environments. Experienced in creating test strategies, test plans, and test execution reports while leading QA teams and ensuring high-quality software releases. Strong analytical, debugging, and stakeholder communication skills. Recognized with the Bravo Award for best team performance at State Street and honored with the Outstanding Performance & Dedication at Whirlpool ranking among the top 5% of employees for overall impact on the organization. PROFESSIONAL EXPERIENCE

QA Lead, SAIVA Jun 2024 – Current

Managed the complete Software Testing Life Cycle (STLC), including requirements analysis, test strategy, test planning, test case design, test execution, defect tracking, regression testing, and release validation.

Performed cross-browser, cross-platform, and mobile compatibility testing to ensure application quality and reliability.

Conducted usability testing on 20+ new features, enhancements, and fixes to evaluate the overall look and feel of Keep Fluent's website and identify any discrepancies

Tested applications on iOS and Android mobile device to perform functional, integration, regression and usability testing

Reviewed prototype application designs in Figma, provided input on functional requirements, and offered recommendations on the design of client software applications

Collaborated with developers to investigate defects, perform basic debugging, validate fixes, and ensure successful production releases.

Created test execution reports, documented test results, and communicated testing progress to project stakeholders.

Software QA Analyst Lead (ETL), State Street Bank and Trust Company May 2022 – Feb 2024

Participated in agile methodology, sprint planning meetings for sizing of user stories, sprint demos, daily stand- ups, backlog grooming, retrospectives, and issue tracker meetings

Performed functional, system integration, end-to-end (E2E), regression, and database validation testing across complex ETL applications

Carried out End-to-End testing to ensure seamless data flow from producer to Ingestion, Ingestion to ODS, and View, verifying no data discrepancies and gaining insights into the behavior of complex data

Used a comparison tool to verify 4,000+ records between the CNET database table, View table, and CSV files, ensuring data accuracy for the Asset Manager Home Page

Prepared and managed test data to ensure readiness prior to test execution for CNET legacy project

Verified Intraday Cash/Trade/Overdraft were showing pending, settle, canceled transaction with correct data and matched with backend data with various filter conditions in UAT environments

Performed functional, regression, and E2E testing to validate backend data validation flow from upstream to downstream with no mismatch in a SQL database containing 200+ tables

Created a detailed test plan outlining in-scope and out-of-scope items, resource allocation, testing schedule, approaches, and risk mitigation strategies for Intraday Cash, Trade Card etc. user stories; shared the plan with stakeholders for approval

Designed individual Jira Xray test cases, test execution, test set, test strategy plan and daily/weekly/monthly reports, for sign off and traceability, following the final approval of a monthly release schedule IoT (Internet of Things) Test Engineer, Atos Syntel (Whirlpool Corporation) Mar 2021 – May 2022

Developed and executed black box test scenarios and scripts—including smoke, functional, integration, and acceptance testing—across QA, Staging, Pre-Production, and Post-Release environments for iOS, Android mobile and iPadOS/Android tablet applications within a lab setting

Investigated failures, identified root causes, and logged detailed Jira defects with supporting logs, screenshots/videos, and step-by-step reproduction instructions

Supported the team with AWS migration (moving from IBM Cloud to AWS) by testing applications on iOS and Android for direct control of 9 unique IOT appliances and holding the final go/no-go in terms of data quality and functional behavior

Validated successful implementation of app feature enhancements and integration with Whirlpool IOT devices, ensuring seamless user interactions and operational efficiency

Accomplished API testing using Postman, validating HTTP methods, request/response structures, and authentication mechanisms to ensure proper functionality of each endpoint in the Scan-to-Cook module

Conducted defect triage meetings with Project Managers, Product Managers, developers, and agile teams to isolate, reproduce, and resolve defects efficiently for the Whirlpool app

Led defect tracking and RTC cleanup for the Food Journey team (Offshore & On-site), escalating defects and issues that needed remediation, resolving over 50+ unaddressed legacy defects

Ensured top-quality testing and delivered bug-free results while maintaining efficiency and meeting tight deadlines in fast-paced environments for Whirlpool apps

Collaborated with the offshore Italian team to test appliances for them, as they didn’t have real appliances, logging many defects; after defects were fixed, retested, and closed, completing testing 6 months ahead of schedule

Served as test lead for the Food Journey team, where I created, modified, and executed automated test suites, using an internal tool, analyzed test results, and provided progress updates to management, resulting in a 25% increase in efficiency

Led the QA team in the absence of the senior team lead for two months and managed two successful releases QA Tester, Aspire to Age Jun 2020 – Mar 2021

Experienced in SDLC including Waterfall methodologies, and various design/testing approaches

Analyzed functional specifications documents then designed and developed scenarios, happy path, and negative test cases for various modules e.g., organization, member, Events etc.

Authored and executed manual test cases in detail for Organization, Member, Registration, Event, Request, modules using different credentials like an exempt member, non-exempt member

Performed smoke, integration, system, regression, exploratory, cross browser/platform, testing for various modules e.g., organization, member, Events etc. using different credentials like an exempt member, non-exempt member

Enhanced test cases, including parameterization and defining various checkpoints, synchronization points, input & output values

Reported identified issues to the developer clearly and well-defined way, and diligently tracked them until resolution using Trello & Jira

TECHNICAL SKILLS

Testing: Manual Testing, Automation Testing, Functional Testing, Regression Testing, System Integration Testing

(SIT), End-to-End (E2E) Testing, Smoke Testing, API Testing, Mobile Testing, Cross-Browser Testing, Usability Testing, Database Testing

Platforms: Windows, Chrome, iOS, Android, Unix/Linux, Mobile, Web, IOT

Databases: Oracle SQL Developer, Snowflake, Azure Cosmos DB, Azure Data Lake

Automation: Selenium, Java, Junit,

API Tools: Postman, Swagger

Defect Management: Jira, Xray, IBM RTC

Methodologies: Agile/Scrum/Sprint, STLC, SDLC

EDUCATION

Master’s degree in computer applications, India

Bachelor of Commerce, India

CERTIFICATIONS

API Testing

Learning Linux Command Line

Complete Guide to SQL for Data Engineering: from Beginner to Advanced

Agile Testing

Programming Foundations: Software Testing/QA

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