Customer Service & Administrative Operations

Robin Grear **********@*********.*** Mobile: 870-***-****

*** **** **** **

Berryville, AR 72616

Education: 2018 - 2021 - Franciscan University of Steubenville: Master of Arts: Theology & Christian 2015-2018 - Benedictine University – Business of Arts Management 2014-2015 - Northwest Arkansas Community College - Associate of Arts 2016 – Present - Member of The National Honor Society of Leadership and Success Ministry: Church Lector; Founding member of Widows of Divine Mercy: AR; OCIA Coordinator; Pre- Confirmation teacher, Member of Widows of Divine Mercy: National Experience:

Walmart Stores Inc: Tech III (Aug 2016 – 2019) Bentonville, AR

•Handle calls from store and club associates regarding applications field support

•Handle as many as 3-4 chats at a time, while handling calls at the same time.

•Maintaining call and chat times within designated company and team guidelines. Administrative Assistant Dec 2013 –Jan 2015 NX Utilities (Google Acct) Bentonville, AR

• Maintained logs of Fiberjacks

• Assisted with Customer Complaint Log

• Dispatched Multiple Dwelling Unit, Inside Plant and Outside Plant technicians as needed on second shift and weekends.

Agent Producer Dec 2010- Oct 2012 Farmers Insurance Group Rogers, AR

• Quote new insurance for Property & Casualty, Life

• Create call lists for the call center from client lists and synced to the national Do Not Call Registry

• Handle billing questions and concerns from clients Community Banking Sales Assistant Feb 2008–Sept 2010 Regions Financial Corp, Inc. Fayetteville, AR

• Assisted two Relationship Managers, including the City President for Washington County.

• Responsible for NSF reports, expiration reports, exception reports, and database updates.

• Handled individual portfolios of loans manage customer profiles.

• Customer assistance on all levels of their accounts.

• Processed commercial loans

Sales Associate, Administrative Assistant May 2000– May 2007 Wal-Mart Inc. Bentonville, AR

• Reduced the company’s P & L regarding their surplus buildings.

• Responsible for the quality and maintenance of the website for my managers.

• Handle individual portfolios of excess buildings for nine states. Extracurricular Volunteer:

• 2009 – 2012: St. Vincent de Paul Choir

• 2010 – 2012: St. Vincent de Paul Christ Renews His Parish Ministry and Pieta Prayer team

• 2017 – 2020: St. Stephen Volunteer Adorer

• 2021 – 2022: St. Stephen volunteer Encounter Ministry Leader

• 2023– Present: St. Anne’s volunteer teacher (Lector, OCIA and Pre-Confirmation 7th & 8th grade, Founding member of Widows of Divine Mercy: AR)

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